Service Advisor

1 month ago

Westlake, United States AutoNation, Inc. Full time

AutoNation Ford Westlake

At AutoNation, doing what's right by the customer comes standard at 300 locations coast to coast, so it's no wonder we have served over 10 million happy customers. As a Service Advisor, you'll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Along with your communication skills and automotive knowledge, you'll utilize leading-edge technology to uncover selling opportunities that keep drivers safe in their vehicles. We represent 36 brands in 16 states, so there's always opportunity to grow your career as a Service Advisor and beyond. Join AutoNation and accelerate as far and fast as your talent and our support can take you.

Position Overview

Working in our state of the art service departments, the Service Advisor acts as the go-between for Service Technicians and customers. In this position, you'll be able to get out from behind the desk and play an active role in the service lane. AutoNation will look to you to explain the Service Technician's recommendations to the customer in easy-to-understand language - and suggest up-sell opportunities to keep the customer's vehicle safe.

What Will I Do Every Day?

* Set, confirm and prepare for appointments with customers so they can have a great service experience
* Meet or exceed targeted sales goals & the targeted customer satisfaction index
* Greet customers in a friendly manner when they arrive
* Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives
* Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
* Produce repair orders for customers, including cost and time estimates, with full transparency
* Communicate frequently with technicians and parts associates to ensure timely completion of work
* Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
* Follow up with customers to ensure satisfaction
* Gain superior product knowledge to effectively help customers
* Provide an exceptional customer experience to drive loyalty

What are the requirements for this job?

* High school diploma or equivalent
* Proven ability to provide an exceptional customer experience
* Ability to set and achieve targeted goals
* Prior sales experience preferred but not required
* Demonstrated communication, consultative, interpersonal and organizational skills
* The willingness to follow up with customers
* Experience and desire to work with technology
* Valid in-state driver's license and an acceptable, safe driving record

Why should I come work for AutoNation?

* You want to work for a car dealer that has a strong moral compass and treats all of its associates with respect

Company Overview

AutoNation, a provider of personalized transportation services, is driven by innovation and transformation. As one of America's most admired companies, AutoNation delivers a peerless Customer experience recognized by data-driven consumer insight leaders, Reputation and J.D. Power. Through its bold leadership and brand affinity, the AutoNation Brand is synonymous with "DRVPNK" and "What Drives You, Drives Us." AutoNation has a singular focus on personalized transportation services that are easy, transparent, and Customer-centric.

Benefits

Click here to learn more about our Benefits.

Join us as we pave the way to moving our company, our communities and our industry forward. Apply today at a location near you or wherever you dream the road will take you.

AutoNation is an equal opportunity employer and a drug-free workplace.

  • Service Advisor

    1 month ago

    Westlake, United States SERPENTINI CHEVROLET OF WESTLAKE Full time

    Job Title: Service Advisor - Serpentini Chevrolet of Westlake Company Overview: Serpentini Chevrolet of Westlake is a well-established and reputable automotive dealership located in Westlake, Ohio. As a proud member of the Serpentini family of dealerships, we strive to provide exceptional customer service and deliver quality vehicles to our valued customers....

  • Service Advisor

    1 month ago

    Westlake, United States Serpentini Chevrolet of Westlake Full time

    Job Title: Service Advisor - Serpentini Chevrolet of WestlakeCompany Overview: Serpentini Chevrolet of Westlake is a well-established and reputable automotive dealership located in Westlake, Ohio. As a proud member of the Serpentini family of dealerships, we strive to provide exceptional customer service and deliver quality vehicles to our valued customers....

  • Service Advisor

    1 month ago

    Westlake, United States Serpentini Chevrolet of Westlake Full time

    Job DescriptionJob DescriptionJob Title: Service Advisor - Serpentini Chevrolet of WestlakeCompany Overview: Serpentini Chevrolet of Westlake is a well-established and reputable automotive dealership located in Westlake, Ohio. As a proud member of the Serpentini family of dealerships, we strive to provide exceptional customer service and deliver quality...

  • Service Advisor

    3 weeks ago

    Westlake, United States Serpentini Chevrolet of Westlake Full time

    Job DescriptionJob DescriptionJob Title: Service Advisor - Serpentini Chevrolet of WestlakeCompany Overview: Serpentini Chevrolet of Westlake is a well-established and reputable automotive dealership located in Westlake, Ohio. As a proud member of the Serpentini family of dealerships, we strive to provide exceptional customer service and deliver quality...

  • Service Advisor

    3 weeks ago

    Westlake, United States AutoNation Full time

    AutoNation Ford Westlake At AutoNation, doing what’s right by the customer comes standard at 300 locations coast to coast, so it’s no wonder we have served over 10 million happy customers. As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Along with your...

  • Service Advisor

    2 months ago

    Westlake Village, United States Swickard Auto Group Full time

    We are fueled by our goal to be #1 in sales and service in the communities we serve while redefining the car buying experience and delivering personalized service to our guests. We believe in empowering our employees to delight our customers, by fost Service Advisor, Customer Service, Advisor, Sales Associate, Hospitality

  • Service Advisor

    3 weeks ago

    Westlake Village, United States Swickard Auto Group Full time

    We are fueled by our goal to be #1 in sales and service in the communities we serve while redefining the car buying experience and delivering personalized service to our guests. We believe in empowering our employees to delight our customers, by fost Service Advisor, Customer Service, Advisor, Sales Associate, Hospitality

  • Advisor Operations Specialist

    3 weeks ago

    Westlake, United States Fidelity TalentSource LLC Full time

    Advisor Operations Specialist Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for an Advisor Operations Specialist to work in Durham, NC, Westlake, Texas, or Covington, KY! Fidelity Charitable is looking for top notch temporary professionals to work on the Advisor...

  • Advisor Operations Specialist

    2 weeks ago

    Westlake, United States Fidelity TalentSource LLC Full time

    Advisor Operations Specialist Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for an Advisor Operations Specialist to work in Durham, NC, Westlake, Texas, or Covington, KY! Fidelity Charitable is looking for top notch temporary professionals to work on the Advisor...

  • Advisor Operations Specialist

    2 days ago

    Westlake, United States Fidelity TalentSource LLC Full time

    Advisor Operations SpecialistFidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for an Advisor Operations Specialist to work in Durham, NC, Westlake, Texas, or Covington, KY!Fidelity Charitable is looking for top notch temporary professionals to work on the Advisor Operations...

  • Advisor Support Associate

    1 month ago

    Westlake, United States Charles Schwab Full time

    Position Type: Regular Your opportunity At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together. When you join us as an Advisor Services Associate, you're starting your career with the industry leader in providing...

  • Sr. Manager, Wealth Advisor

    3 weeks ago

    Westlake, United States Charles Schwab Full time

    Position Type: Regular Your opportunity At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together. As a Senior Wealth Advisor within Schwab Wealth Advisory (SWA), you are joining a premier, fee-based, and...

  • Sr. Manager, Wealth Advisor

    3 weeks ago

    WESTLAKE, United States Charles Schwab Full time

    Position Type: RegularYour opportunityAt Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together. As a Senior Wealth Advisor within Schwab Wealth Advisory (SWA), you are joining a premier, fee-based, and...

  • Travel Advisor

    2 months ago

    Westlake, United States Automobile Club Full time

    Travel Advisor Discovering the World- One Member at a Time! A love of travel attracts many people to the field, but to succeed a Travel Agent must be passionate about travel and the endless opportunities it brings to bridge history, cultures and cuisine. Successful Travel Agents must have a strong sales drive, organizational skills with an eye for detail,...

  • Travel Advisor

    3 weeks ago

    Westlake, United States Automobile Club Full time

    Travel Advisor Discovering the World- One Member at a Time! A love of travel attracts many people to the field, but to succeed a Travel Agent must be passionate about travel and the endless opportunities it brings to bridge history, cultures and cuisine. Successful Travel Agents must have a strong sales drive, organizational skills with an eye for detail,...

  • Sr. Manager, Wealth Advisor- Schwab Wealth Advisory

    2 weeks ago

    Westlake, United States Charles Schwab Full time

    Your Opportunity At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together. As a Sr. Manager, Wealth Advisor within Schwab Wealth Advisory (SWA), you are joining a premier, fee-based, and...

  • Beauty Advisor

    1 month ago

    Westlake, United States Sephora Full time

    Job ID: 248784Store Name/Number: OH-Crocker Park (0126)Address: 160 Crocker Park Blvd, Westlake, OH 44145, United States (US)Hourly/Salaried: Hourly (Non-Exempt)Full Time/Part Time: FlexPosition Type: RegularYour role at Sephora: As a Beauty Advisor, you'll help clients discover the power of beauty. This role is about creating personalized experiences for...

  • Beauty Advisor

    3 weeks ago

    Westlake, United States Sephora Full time

    Job ID: 248784Store Name/Number: OH-Crocker Park (0126)Address: 160 Crocker Park Blvd, Westlake, OH 44145, United States (US)Hourly/Salaried: Hourly (Non-Exempt)Full Time/Part Time: FlexPosition Type: RegularYour role at Sephora: As a Beauty Advisor, you'll help clients discover the power of beauty. This role is about creating personalized experiences for...

  • Beauty Advisor

    3 weeks ago

    Westlake, United States Sephora Full time

    Job ID: 248784Store Name/Number: OH-Crocker Park (0126)Address: 160 Crocker Park Blvd, Westlake, OH 44145, United States (US)Hourly/Salaried: Hourly (Non-Exempt)Full Time/Part Time: FlexPosition Type: RegularYour role at Sephora: As a Beauty Advisor, you'll help clients discover the power of beauty. This role is about creating personalized experiences for...

  • Financial Advisor

    1 day ago

    Westlake Village, United States Edward Jones Full time

    Job Overview If you find yourself at a professional crossroads, a career as a financial advisor may be the right change for you. Financial advisors partner with clients to help them achieve their long-term financial goals: retirement, building wealth, estate strategies, funding education and more. As a financial advisor with Edward Jones, youll develop and...