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Receptionist - Mt. Gretna - Eves
2 months ago
Receptionist - Mt. Gretna - Eves
Location: WellSpan Philhaven, Mount Gretna, PA
Schedule: Part Time
Part-time, Eves
16 or 24 hours per week
3-11pm, includes every-other-weekend & rotating holidays
General Summary
Greets patients, vendors and other visitors and ensures that they are directed/escorted to the proper office/area. Operates a multiple-line telephone and routes calls to the appropriate person or location.
Duties and Responsibilities
Essential Functions:
+ Provides assistance, guidance, and direction to patients and /or visitors. Ascertains the nature of their business; assists and/or directs patients and/or visitors to various locations in the building when appropriate. Calls for an escort when necessary.
+ Provides excellent customer service assistance.
+ Answers telephones, routes callers, takes messages and provides routine information to callers.
+ Enters and/or retrieves data from established computer files using knowledge of various computer software applications.
+ Assists with office operations, special initiatives and projects as requested.
+ Maintains appropriate records, reports, and files as required.
+ IF ASSIGNED TO YORK AND GETTYSBURG HOSPITAL RECEPTION AREA: Receives telegrams, messages, flowers, newspapers, and other items; notifies appropriate personnel. Verifies that patient has not been discharged; returns flowers delivered for discharged patients. Maintains log of items received; delivers or arranges for the delivery of items to patients and appropriate personnel.
Common Expectations:
+ Maintains and follows established policies and procedures, objectives, quality assessment and safety standards.
+ Participates in educational programs and inservice meetings.
+ Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
+ Sets a positive example of excellent service.
+ Attends meetings as required.
Qualifications
Minimum Education:
+ High School Diploma or GED Required
Work Experience:
+ Less than 1 year Up to 1 month experience. Required
+ 1 year Related work experience. Preferred
Knowledge, Skills, and Abilities:
+ Excellent communications, interpersonal and customer relations skills.
+ Basic computer skills.
Apply Now
You're unique and you belong here.
At WellSpan Health, we are committed to treating all applicants fairly and equitably, regardless of their job classification. If you require assistance or accommodation due to a disability, please reach out to us via email atcareers@wellspan.org. We will evaluate requests for accommodation on a case-by-case basis. Please note that we will only respond to inquiries related to reasonable accommodation from this email address. Rest assured, all requests for assistance or accommodation are handled confidentially, allowing applicants to share their needs openly and honestly with us.
WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.
