Dispatch Supervisor

3 weeks ago

Greensboro, United States National Express Transit Full time

Company Description:
WeDriveU is the leader in transportation,
specializing in workplace, campus and community transportation
solutions serving millions of passengers a year. Recognized as a pioneer
in mobility, WeDriveU is a strategic partner to the world's top brands,
with client programs that consistently earn awards for excellence in
commuting and sustainability. WeDriveU operates across the U.S and is
proud to celebrate more than 30 years serving clients. Visit www.wedriveu.com to learn more about our company, clients and career opportunities.
National Express Shuttle (operated by WeDriveU) and Transit is a business unit of global mobility provider Mobico Group.
Job Description:
The Dispatch Supervisor will report to the General Manager and
receive guidance and/or direction from the client's or HQ's
Transportation Management Team. The DS will provide exceptional service
and will be responsible for the day-to-day operation at various sites.
Shift Hours: Monday - Friday, 2pm-10:30pm
Duties and Responsibilities:
Responsible for employee performance measured by client relationship and overall employee engagement and punctuality. Hiring, training, and development of Dispatch staff. Weekly client interaction and reporting.
Conduct spot checks on various sites and able to identify and resolve issues with lighting speed. Ensure accurate and consistent reporting. Responsible
for monitoring and reporting any safety issues and/or performance
issues regarding routes, employees, and/or client. Enforce company's policies and procedures. Be
able to efficiently communicate in a timely and professional manner to
all departments and department heads of all events affecting shuttle
service and passengers' concerns/safety.
Respond to rider feedback and inquiries via e-ticketing system. Oversee vendor performance using our preferred Transportation Management System (TMS) Respond to employee inquiries regarding schedules, lost and found, safety, and general transportation related items. Analyze and interpret ridership numbers to suggest route changes for efficiency Coordinate with vendors to ensure safe, timely performance of the employee shuttle program
Deliver transportation notifications and alerts to employees using multiple communication channels Additional duties and responsibilities may apply.
Skills Required and Physical Demands:
Excellent written and verbal communication skills Able to work a split shift and with flexible hours.
Standing outside for prolonged periods of time - up to 8 hours or more per day. Basic understanding of GPS tracking, vehicle dispatch operations, and radio communication equipment. Additional skills and physical demands may apply.
Education and Qualifications:
Hard requirements:
2-3 years of supervisor experience
Preferred requirements:
High school diploma or equivalent

EEOC
WeDriveU and National Express are equal opportunity employers. We
celebrate diversity and are committed to creating an inclusive
environment for all employees.

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