PT Customer Service Leader

4 weeks ago

Shelbyville, United States Food Lion Full time
Address: USA-TN-Shelbyville-219 Colloredo Blvd
Store Code: Store 00886 Front End (7216354)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

DUTIES AND RESPONSIBILITIES

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and uses his or her name whenever possible
• Avoid personal conversations with other associates when customers are present
• Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager
• Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
• Ensure work station and front end area of the store has a neat and clean presentation
• Maintains proper knowledge of all sales associate register functions and Front End accounting services
• Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
• Ensure the MVP savings center KIOSK is filled with paper and properly working
• Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
• Performs the task of the customer lead as needed to ensure service standards are maintained
• Maintain alertness and calls for assistance when needed to service customers per service standards
• Is courteous and helpful to other associates
• Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
• Adhere to all company guidelines, policies and standard practices
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Notify QA of any cleaning issues or maintenance required on front end
• Successfully complete computer based training (CBT) and training aid courses
• Perform all other duties as assigned

QUALIFICATIONS

• High school graduate or equivalent preferred
• Effective communication and customer service skills
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to perform the technical requirements of cashier and service center
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations

PHYSICAL REQUIREMENTS

• Ability to use computers and other communication systems required to perform job functions
• Perform repetitive hand and arm motions
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
• Pull or push up to 75 lbs. on occasion
• Stand 100% of the time, frequently walking short distances
• Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
• Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
• Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
• Meet established volume activity standards for the position
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
• Have sufficient visual ability to check ID cards, checks, invoices and other written documents
• BOTTLES where applicable: Move empty bottles and containers from the front end to the back room

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

Job Requisition: 232064_external_USA-TN-Shelbyville

  • 1624 PT Customer Service Specialist

    1 week ago

    Shelbyville, United States German American Bancorp Full time

    Job Title: 1624 PT Customer Service Specialist - Shelbyville, KY Overview: As a Customer Service Specialist, you will be the first friendly person that greets clients and assists them with their banking needs.This role offers a great insight into the world of banking, insurance, and wealth management to build a foundation for a career in financial...

  • Garden Center Merchandiser

    2 weeks ago

    Shelbyville, United States National Garden Service Full time

    Job DescriptionJob DescriptionIs the garden center, greenhouse or plant nursery your happy place? Do you enjoy working outdoors, starting in the morning each day? Are you seeking a part time job that is seasonal in nature (approximately March-December)? If this sounds like you, we invite you to apply with us!**Our Live Goods Merchandiser role often pairs...

  • Customer Service Representative

    1 week ago

    Shelbyville, United States Wieland Full time

    Overview: Unleash your Potential - Seize your career opportunity now, with Wieland! Wieland is a global leader in copper and copper alloy manufacturing, processing, and distribution. We provide a large product and service portfolio including power, automotive, ammunition, coinage, construction materials, refrigeration, electronics and many other industries....

  • Team Leader

    3 weeks ago

    Shelbyville, United States Goodwillky Full time

    ** Team Leader****Job Category****:** Retail **Requisition Number****:** TEAML005777 Showing 1 location **Job Details****Description**Goodwill Industries of Kentucky is looking for a high energy, positive attitude, team-minded Team Leader to join our team! This position is essential for the success of our retail store operation. The ideal candidate will...

  • Travel PT in Shelbyville, TN

    3 weeks ago

    Shelbyville, United States AlliedTravelCareers Full time

    AlliedTravelCareers is working with All Medical Personnel to find a qualified PT in Shelbyville, Tennessee, 37160!About The PositionSpecialty: Physical TherapistJob Description:Plans and conducts segments of treatment programs designed to restore and improve physical, social and mental functions, while meeting department objectives.Serves as co-leader in...

  • Travel PT in Shelbyville, KY

    2 weeks ago

    Shelbyville, United States AlliedTravelCareers Full time

    AlliedTravelCareers is working with All Medical Personnel to find a qualified PT in Shelbyville, Kentucky, 40065!About The PositionSpecialty: Physical TherapistJob Description:Plans and conducts segments of treatment programs designed to restore and improve physical, social and mental functions, while meeting department objectives.Serves as co-leader in...

  • Travel PT in Shelbyville, KY

    2 weeks ago

    Shelbyville, United States AlliedTravelCareers Full time

    AlliedTravelCareers is working with All Medical Personnel to find a qualified PT in Shelbyville, Kentucky, 40065!About The PositionSpecialty: Physical TherapistJob Description:Plans and conducts segments of treatment programs designed to restore and improve physical, social and mental functions, while meeting department objectives.Serves as co-leader in...

  • Team Leader

    1 week ago

    Shelbyville, Illinois, United States Goodwillky Full time

    Team Leader*Job Category: Retail **Requisition Number: TEAML005777 Showing 1 location **Job DetailsDescriptionGoodwill Industries of Kentucky is looking for a high energy, positive attitude, team-minded Team Leader to join our team This position is essential for the success of our retail store operation. The ideal candidate will support our core values of...

  • Team Leader

    1 month ago

    Shelbyville, United States Goodwillky Full time

    ** Team Leader** **Job Category****:** Retail **Requisition Number****:** TEAML005777 Showing 1 location **Job Details** **Description** Goodwill Industries of Kentucky is looking for a high energy, positive attitude, team-minded Team Leader to join our team! This position is essential for the success of our retail store operation. The ideal candidate will...

  • Team Leader

    4 weeks ago

    Shelbyville, United States Goodwillky Full time

    ** Team Leader** **Job Category****:** Retail **Requisition Number****:** TEAML005777 Showing 1 location **Job Details** **Description** Goodwill Industries of Kentucky is looking for a high energy, positive attitude, team-minded Team Leader to join our team! This position is essential for the success of our retail store operation. The ideal candidate will...

  • Retail Shift Leader

    2 months ago

    Shelbyville, United States Pilot Travel Centers, LLC Full time

    Company Description. Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a to Shift Leader, Shift Lead, Retail, Leader, Operations, Customer Service, Restaurant

  • Retail Shift Leader

    4 weeks ago

    Shelbyville, United States Pilot Travel Centers, LLC Full time

    Company Description. Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a to Shift Leader, Shift Lead, Retail, Leader, Operations, Customer Service, Restaurant

  • Customer Service Representative

    1 week ago

    Shelbyville, United States Superior Plus Propane Full time

    Hopkins Propane is currently seeking a highly motivated Customer Service Representative whose role is to answer incoming calls from customers, contact existing and future customers, educate and provide customers with information on our products and services, and professionally and efficiently work with customers to resolve issues in a positive manner....

  • customer service representative

    1 week ago

    Shelbyville, Kentucky, United States Family Dollar Full time

    Family Dollar - 174 FRANKFORT RD [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register transactions and answer questions regarding the store and...

  • Retail Shift Leader>

    1 month ago

    Shelbyville, United States Pilot Flying J Full time

    Pilot Flying J - 1851 WEST 400 NORTH [Retail Shift Supervisor] As a Retail Shift Leader at Pilot Flying J, you'll: Supervise employees and general operations of the restaurant; Display excellent customer service skills to respond to the needs of customers; Assist the managers with any tasks that need to be executed to keep the facilities well-maintained and...

  • Retail Shift Leader

    1 week ago

    Shelbyville, Indiana, United States Pilot Flying J Full time

    Pilot Flying J WEST 400 NORTH [Retail Shift Supervisor] As a Retail Shift Leader at Pilot Flying J, you'll: Supervise employees and general operations of the restaurant; Display excellent customer service skills to respond to the needs of customers; Assist the managers with any tasks that need to be executed to keep the facilities well-maintained and running...

  • Retail Shift Leader>

    4 weeks ago

    Shelbyville, United States Pilot Flying J Full time

    Pilot Flying J - 1851 WEST 400 NORTH [Retail Shift Supervisor] As a Retail Shift Leader at Pilot Flying J, you'll: Supervise employees and general operations of the restaurant; Display excellent customer service skills to respond to the needs of customers; Assist the managers with any tasks that need to be executed to keep the facilities well-maintained and...

  • Team Leader

    3 weeks ago

    Shelbyville, United States Goodwill Kentucky Full time

    Team LeaderGoodwill Industries of Kentucky is looking for a high energy, positive attitude, team-minded Team Leader to join our team! This position is essential for the success of our retail store operation. The ideal candidate will support our core values of respect, excellence and integrity with a focus on great customer service. If you are looking for an...

  • Crew Leader

    2 months ago

    Shelbyville, United States Save A Lot Full time

    Benefits/Perks 401(k) & ESOP must work at least 1,000 hours in a year to qualify Paid Vacation, must average 20 hours per week  Safety Bonus potential Health, Vision, Dental Insurance (FT only) STD (FT only) LTD (FT only) Year End Bonus, after first year of service Company Overview Our Vision Saver Group will “Do The Right Thing” for our...

  • Crew Leader

    4 weeks ago

    Shelbyville, United States Save A Lot Full time

    Benefits/Perks 401(k) & ESOP must work at least 1,000 hours in a year to qualify Paid Vacation, must average 20 hours per week  Safety Bonus potential Health, Vision, Dental Insurance (FT only) STD (FT only) LTD (FT only) Year End Bonus, after first year of service Company Overview Our Vision Saver Group will “Do The Right Thing” for our...