Specialist
2 weeks ago
Job Description (Posting).
Deskside Support Specialist IT Job Mission The Support Specialist IT provides support to the Customers End-users in using their IT equipment, applications and services, and contributes to maintaining and operating our End User Services (EUS) Onsite deliveries as per agreed Service Levels. Job Context The Support Specialist IT will provide support to the Customers end-user community as per agreed processes and support levels. The Support Specialist IT will be involved mainly in: Incident management, Request management Second-tier support to local end users for PC and peripherals, office applications or mobile devices. Interacts with other service organizations to restore service and/or identify and correct core problem. Identifies, researches, and resolves technical problems to ensure a timely resolution as per SLA agreements. Perform incident resolutions and request fulfilment and supports end users on a variety of issues Follow-up of end-user hardware request process and order handling of hardware including coordinating delivery and collection Service end-user requests at the IT Service Spot Excellent customer service skills and German language skills Completes assignments without direct supervision and good team player Experience with Microsoft Windows 10, MS Office products (2013 and later), DELL laptops, printers and peripherals Familiarity with network concepts and experience in diagnosing and troubleshooting connectivity Experience with an enterprise level ticketing system - ServiceNow experience is a plus Activities include (but not limited to) Treatment of tickets and requests from end-users for all Deskside related support Handling end-user hardware request including coordination of, and delivery and pick-up Deploy/return/retire equipment (laptops, ) in IT Equipment RMA follow-up of defective hardware (Laptop, Smartphone, Conf. devices, ) with supplier Diagnosing and resolving issues at the IT Service Spot Roll-out and coordination of the fleet replacement (laptop, desktop) Responsibilities and Powers Work within the guidelines and routines defined for the product or assignment t Provide the end user the support that is agreed upon Provide information to end users in the event of operational disturbances Act as action owner of the cases or orders they are assigned to Determine and assign correct priority on created or received cases and act according to given instructions Escalate cases to other support functions when necessary Perform incident resolutions and request fulfilments Contribute to the identification and escalation of problems in supported services and solutions Contribute to knowledge management and the documentation of errors and known work arounds Follow the requirements concerning Information Security described in HCL Policy Utilize and contribute to the HCL Knowledge Management System Support 2nd and 3rd line teams with problem identification and resolution as required Act as dispatcher of incoming tasks Drive the identification and escalation of problems in supported services and solutions
(1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analyst
-
Operations Specialist
5 days ago
Boone, United States Appalachian State University Full timeClassification Title University Program Specialist Working Title Operations Specialist Working Location (City, State) Boone, NC Job Category 2 Position Number 069941 Department University College Academic Advising - 202100 Description of University A Operations Specialist, Operations, Specialist, Project Management, Microsoft, Technology, Manufacturing
-
Operations Specialist
5 days ago
Boone, United States Appalachian State Full timeClassification Title University Program Specialist Working Title Operations Specialist Working Location (City, State) Boone, NC Job Category 2 Position Number 069941 Department University College Academic Advising - 202100 Description of University A Operations Specialist, Operations, Specialist, Project Management, Microsoft, Technology, Manufacturing
-
UPLIFT Project Specialist
2 days ago
Boone, United States Appalachian State Full timeMinimum Qualifications License/ Certification Required Essential Job Functions The position of Project Specialist is a temporary opportunity to work with the UPLIFT program, which is focused on rural tourism in North Carolina. The project specialist Project Specialist, Specialist, Project, Education, Business Services
-
Boone, United States Samaritan's Purse Full timeInfectious Disease and Health Information Specialist Location: Boone, NC, United States Job ID: 15096 Date Posted: Apr 10, 2024 Job Description Get Involved! We are hiring an Infectious Disease and Health Information Specialist to join our International Health Unit in Boone, NC. This role provides global surveillance of infectious disease(s) and...
-
Boone, United States Samaritan's Purse Full timeHealth Technical Specialist, International Health Unit Location: Boone, NC, United States Job ID: 14982 Date Posted: Apr 5, 2024 Job Description Get Involved! Our International Projects team has an opening for a Technical Specialist, International Health Unit. The International Health Unit is called to deliver the hope and healing of Jesus Christ to...
-
Outreach Specialist
1 day ago
Boone, United States AMOREM Full timePOSITION: Outreach Specialist REPORTS TO: Director of Growth FLSA STATUS: o exempt POSITION SUMMARY: Promote awareness and education of Hospice and Palliative Care services to the health care community and act as liaison between organization and providers EDUCATIONAL QUALIFICAITONS: Bachelor's degree in marketing, human resources, nursing or related field...
-
Boone, United States Appalachian Regional Medical Associates Full timeUNC Health Appalachian in Boone, NC, is recruiting for Hospitalist to work Day shifts:Join a tenured inpatient program with very little provider turnover7on / 7off, Avg 14 patient encounters per shiftOpen ICU with lots of specialist supportNo procedures necessaryAPP's handle most admissionsState of the Art FacilityExperience on EPIC a plusMust work well in a...
-
Boone, United States Boone County Hospital Full timePosition DetailsEmployment Status: Full-TimeBoone County Hospital is looking for a Diabetes Educator! Join our team today if you want a rewarding career working with patients. We offer a team approach to healthcareand patient care is priority!Status: FULL-TIMEShift: DAYSShift Time Schedule: 30-32 HOURS PER WEEKDays: MONDAY - FRIDAYSalary: $32.66 - $40.71 We...
-
Boone, United States Boone County Hospital Full timePosition DetailsEmployment Status: Full-TimeBoone County Hospital is looking for a Diabetes Educator! Join our team today if you want a rewarding career working with patients. We offer a team approach to healthcareand patient care is priority!Status: FULL-TIMEShift: DAYSShift Time Schedule: 30-32 HOURS PER WEEKDays: MONDAY - FRIDAYSalary: $32.66 - $40.71 We...
-
Housekeeper (Second Shift)
2 days ago
Boone, United States HIGH COUNTRY COMMUNITY HEALTH INC. Full timeJob Type Full-timeDescriptionHousekeeper/Cleaning Specialist - Boone NCPosition Summary:A full time position responsible for the cleaning and sanitizing of offices, patient rooms, clinical areas and common spaces in all three of our Watauga County Sites, (two medical and one dental). Use supplies to clean, disinfect and sterilize frequently touched surfaces....
-
RN in Boone, NC
6 days ago
Boone, United States Health Providers Choice Full timeDESCRIPTION RN IMC Must have at least 2 years of recent experience in specialty applying for. American Heart Association BLS Certification is required. ACLS, PALS, TNCC, ENPC, NIHSS, etc. may also be required for some units (Career Placement Specialist will specify). PID: 2499410 JOB BENEFITS PACKAGE Top Pay, Flexible Schedule, Great Benefits including: ...
-
Housekeeper (Second Shift)
19 hours ago
Boone, United States HIGH COUNTRY COMMUNITY HEALTH INC. Full timeJob Type Full-time Description Housekeeper/Cleaning Specialist - Boone NC Position Summary: A full time position responsible for the cleaning and sanitizing of offices, patient rooms, clinical areas and common spaces in all three of our Watauga County Sites, (two medical and one dental). Use supplies to clean, disinfect and sterilize frequently touched...
-
Boone, NC, United States Samaritan's Purse Full timeHealth Technical Specialist, International Health Unit Location: Boone, NC, United States Job ID: 14982 Date Posted: Apr 5, 2024 Job Description Get Involved! Our International Projects team has an opening for a Technical Specialist, International Health Unit. The International Health Unit is called to deliver the hope and healing of Jesus Christ to...
