Call Center Representative

3 weeks ago

Elk Grove Village, United States Spherion Full time
Spherion in Des Plaines IL is now hiring 1st and 2nd shift Call Center Representatives for upcoming opportunities with our clients. Some customer service roles will be in call center environments or single sited environments. If you're looking for a short term or long term customer service opportunity then apply with us today

Responsibilities:
Answering all inbound calls from customers in a timely manner
Escalate issues to supervisor to resolve issues with customers
Enter and maintain customer orders in ERP system
Troubleshoot issues with customer accounts
Provide great customer support over the phone
Maintain and update files and databases
Data Entry and scheduling
Coordinating with internal teams
Responding to emails in a timely matter
Escalating calls

Working hours: 8:00 AM - 5:00 PM

Skills:
Previous Call Center or customer service experience

Education:
High School

Experience:
1-4 years

Qualifications:
Great phone etiquette
Excellent communication skills
Strong computer navigation
Multitasking and organizational skills

Apply Now at spherion.com/apply/75828 or send your resume to sharronmoore@spherion.com

Spherion has helped thousands of people just like you find work happiness Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).

key responsibilities

Answering all inbound calls from customers in a timely mannerEscalate issues to supervisor to resolve issues with customersEnter and maintain customer orders in ERP systemTroubleshoot issues with customer accountsProvide great customer support over the phoneMaintain and update files and databasesData Entry and schedulingCoordinating with internal teamsResponding to emails in a timely matterEscalating calls

experience

1-4 years

skills

Previous Call Center or customer service experience

qualifications

Great phone etiquetteExcellent communication skillsStrong computer navigationMultitasking and organizational skills

education

High School

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