Host / Hostess Tree Room restaurant

Job Title:                     TREE ROOM HOST/HOSTESS

Department:               F&B

Reports To:                Tree Room Manager/Supervisor

Rate of Pay:                $9.00/Hour

Shift:                           Part-Time, Year Round Position

                        Variable shifts; must be flexible

MUST BE AVAILABLE WEEKENDS & HOLIDAYS

                                    4:00 PM to Close (approximately 10:00 PM)

SUMMARY

Greet and interact with guests as part of a service team to create a memorable experience for the guest by exhibiting remarkable personal skills and providing exceptional service in a casual and professional environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Warmly greets each Tree Room guest.

Exhibits exceptional guest service skills to create a positive Sundance Experience for each guest and fulfill Forbes 4 star standards.

Exhibits job and product knowledge sufficient to provide guests with accurate information in all aspects of food, wine, service, and resort information. 

Shares the Sundance story of land preservation and environmental commitment as the occasion arises.

Exhibits proper phone etiquette answering all incoming calls.

Returns phone messages in a timely manner.

Assists guests in making reservations for the Tree Room collecting all pertinent guest information and recording in reservation system.

Confirms reservations for large parties or during high volume events.

Organizes restaurant reservations for the evening under the direction of the Tree Room Manager.

Informs service team of special requests for reservations.

Records the number of guests served by each service team.

Assists in the setting of the dining room, clearing and resetting tables, and refilling water glasses as directed by management.

Assists service staff in delivering alcoholic beverages if 21 years of age or older and TIPS/SIPS certified.

Assists in monitoring that proper sequence of service is completed for all guests.

Displays knowledge and compliance with Utah liquor laws.

Ensures that the restaurant is clean and organized at all times. 

Supports the recycling program.

Completes cleaning and closing responsibilities as directed by management. 

Exhibits self-confidence to the degree necessary to handle a variety of situations in a positive and professional manner. 

Exhibits a positive attitude when speaking about guests, fellow employees, and management.

ALL SUNDANCE REPRESENTATIVES ARE EXPECTED TO:

Embrace and promote all facets of the Sundance Guiding Principles:  vision, mission, service guidelines, and values.

Exhibit job and product knowledge to accurately support and promote all Sundance departments, amenities and programming ventures.

Be flexible to meet business demands, work well under pressure, meet deadlines, and manage time appropriately.

Work with a broad based constituency and provide excellent service to all internal and external guests.

Demonstrate cooperative behavior with colleagues and supervisors.

Keep information confidential as directed in the confidentiality agreement.

Support and comply with all Sundance policies, procedures, and standards.

Protect Sundance assets.

Be an ambassador of Sundance inside and outside of work.

ENVIRONMENTAL COMMITMENT

Support and participate in environmental programs associated with position, for example:  minimize waste, recycle, conserve energy, purchase and use sustainable products, educate co-workers/guests on environmental ethic, support vendors with similar environmental ethic, decrease pollution levels, minimize the use of toxic chemicals, restore wild life habitats, and carpool with co-workers to minimize carbon emissions.  All employees are invited to participate in environmental or Sundance Preserve sponsored events.

DRESS CODE

Sundance recognizes the impact that our image has on the guest's impression of the resort and the perception of our ability to provide professional service to our clientele.  As representatives of Sundance all employees including mangers are expected to be in compliance with the Dress Code determined for his/her department as defined in the job description or follow the standards below.

In order to best promote a positive, professional image that meets Sundance guest's expectations, employees are required to dress in a professional, conservative fashion that is appropriate for their area.  Please use the following as a minimum standard: 

All aspects of the Personal Appearance policy (SPL#50) must be in compliance.

Employees are required to wear nametags at all times while on duty.

Clothing must be unwrinkled, clean, and in good condition (no rips, tears, or frays regardless of whether accidental or fashionably placed).

Blue jeans are permitted.

Men's shirts must be tucked in.

Appropriate skirt length is from the knee to the ankle.

A tailored fit is required of all clothing.

Tank tops, halter tops tube tops, and spaghetti straps are prohibited.

Sleeveless shirts are permitted for females.

Bare midriffs are prohibited.

Proper footwear for your department is required.

Dress sandals are permitted for females.

Flip flops are prohibited in all areas.

Tennis shoes are prohibited unless there is a business need (ie:  Mtn. Ops.)

Fashion sneakers are allowed within department approved parameters.

No large jewelry.

Hair must be clean and combed. Long hair must be worn off the face.

Clean shaven or trimmed beard for men, no stubble.

Pants/shirts must be free of stains, frays or holes.

Pants/shirts must be clean and pressed.

Employees must be showered with clean teeth, fresh breath, clean hands and nails.

Accommodations

Sundance will reasonably accommodate employees with religious beliefs or a disability that may make it difficult for that employee to comply fully with the Personal Appearance Policy.  Employees should contact their supervisor or Human Resources to request a reasonable accommodation that will comply to the greatest extent possible with the policy.

DISCLAIMER 

This is a general description of this job.  All employees of Sundance Partners LTD. will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or GED. Two years related restaurant experience and/or training.

Possesses professional demeanor and good communication skills.

Must exhibit high personal cleanliness standards.

EXPERIENCE DESIRED

Two years food service experience in a full service restaurant.

Prior guest relations experience.

Knowledge and experience in wine, liquors, and beer.

Computer proficiency in Windows, Word, Word Perfect, Excel, and other related programs.

CERTIFICATIONS, LICENSES, REGISTRATIONS

Must have or obtain a current food handlers permit within 30 days of employment.

Must have or obtain current alcohol serving permit within 30 days of employment.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.  The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually quiet.

OTHER QUALIFICATIONS

Must be 18 years of age or older.

Must be 21 years of age or older to serve alcohol.