Host - Big E's Downtown GR

1 month ago

Grand Rapids, United States Suburban Inns Full time

Big E's Sports Bar and Grill in Downtown Grand Rapids has the opportunity to host some amazing guests every day and make GREAT MONEY, hourly wage plus tip pool. We are a fast-paced, high-energy workplace, with endless opportunities for skill development and advancement. Come join the best team in the Food and Beverage and the Hospitality Industries 

Host:

Starting wage is $10.10/hr Plus Tip Pool

Host Benefits Include:

  • Hotel and restaurant discounts
  • Earned Paid Time Off for ALL Team Members
  • Insurance (health, vision, dental, life) for full time Team Members
  • Flexible schedules (dependent on position)
  • Holiday Pay
  • 8 hours of paid volunteer time per year (must be accredited)
  • Advancement opportunities
  • 100% paid maternity/paternity or adoption leave for those who qualify for FMLA
  • Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)

Host Position Summary:

Responsible for providing a warm welcome and a thank you to all guests, as well as coordinate the flow of the guests throughout the sections of the restaurant in an organized and timely fashion while following Suburban Inns’ Core Values, local health department, and Suburban Inns standards, as well as going above and beyond to ensure that guests are 100% satisfied.

Host Essential Functions:

  • Report to work in uniform, presented neat and clean
  • Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
  • Anticipate and meet the needs and expectations of our guests, then go one step further
  • Welcome each guest as they enter, and thank them as they leave
  • Seat guests at suitable tables for their needs and according to rotation so that servers receive an appropriate number of tables
  • Pre-bus, clear tables, and wipe them down
  • Wipe down menus
  • Answer phone calls, take reservations and “to-go” orders
  • Check to make sure restrooms are presentable, stock/clean as needed
  • Wipe down booster seats and highchairs
  • Clean front doors and restaurant windows
  • Make sure that host stand is always stocked (crayons, kid menus, reservation forms, etc.)
  • Check hotel hallways for room service trays
  • Set up the patio in the a.m./close down in the p.m. (seasonal)
  • Run food and beverage when necessary
  • Wipe down all games
  • Ensure the entrance to the restaurant is clean
  • Exhibit regular and recurrent attendance records
  • Other duties as requested by management

Host Uniform and Appearance Guidelines:

Uniform:   Uniform shirt and name tag provided.  Suburban Inns approved black slacks or jeans (within guidelines) and black, close-toed, non-slip shoes are the responsibility of the Team Member.

Appearance:  Visible earrings are allowed in the ears only or must be covered throughout the course of the shift.  Hair must be kept well-groomed.  This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics.  The Director of Operations has the authority to veto any decision made by the position’s supervisor.

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