Concierge
3 weeks ago
Objectives
- Respond to front desk inquiries by providing information about the hotel's services
- Coordinate transportation, events, and other accommodations for optimal customer satisfaction
- Organize and develop recommendations for "Things To Do" in the surrounding areas
- Shuttle guests around the resort on one of the multi-seat golf carts, per request
- Assist in shuttling wedding guests to ceremony and receptions
- Shuttle guests to and from local shopping areas
- Address guest complaints and implement appropriate solutions to maintain a positive rapport
- Foster a high-quality hospitality environment that leads to repeat business
Responsibilities
- Answer phone calls, emails and other messages
- Record incoming and outgoing deliveries for guests and groups
- Listen and empathize with guests' concerns and report to management
- Provide luggage or check-in assistance when needed
- Greet guests at the entrance of clubhouse, verify appointments or reservations
- Recommend local establishments for food and entertainment based on guests' interests
Skills and Qualifications
- Strong written and verbal communication skills
- Demonstrated work experience in the hospitality / customer service industry
- Working knowledge of reservation management software
- Clear customer service skills that demonstrate measurable results
- Willingness to learn about local attractions, events and dining options
- Ability to work flexible hours / days
Preferred Qualifications
- Knowledge of best practices in hotels / customer service
- Solution-oriented mindset when addressing day to day issues
- Exceptional organizational skills
This is a non-exempt, full-time position that answers to the Guest Services Manager.
Must have a valid drivers license without any moving violations in the past three years.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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