Guest Service Representative

3 weeks ago

Atlanta, United States Marriott International Full time

Job Number 24075758

Job Category Rooms & Guest Services Operations

Location The Westin Peachtree Plaza Atlanta, 210 Peachtree St. NW, Atlanta, Georgia, United States VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

POSITION SUMMARY

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

  • Guest Services Representative

    3 weeks ago

    Atlanta, United States Bluegreen Vacations - Bluegreen Corporation Full time

    The Guest Service Representative at Lenox Square Mall will serve two primary functions at the guest service desk in Simon malls at 3393 Peachtree Road NE, Atlanta, GA 30326. First, they will serve as the primary greeter for the GSD, engaging with cus Representative, Guest Service, Customer Service, Retail, Hotel, Associate

  • Guest Service Representative

    5 days ago

    Atlanta, United States Nothing Bundt Cakes Full time

    The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests,...

  • Guest Services Representative

    2 weeks ago

    Atlanta, United States Bluegreen Vacations Full time

    Location: Location: Guest Services Representative in Atlanta, GA by Bluegreen Vacations **Location:** **Experience:** Not Specified **Job Description** The Guest Service Representative at Lenox Square Mall will serve two primary functions at the guest service desk in Simon malls at **3393 Peachtree Road NE, Atlanta, GA 30326**. First, they will serve as...

  • Guest Services Representative

    5 days ago

    Atlanta, United States InTown Suites Full time

    Make a note of the home email address and the password that you use to complete your employment application. Should we contact you for this position, you must be able to receive emails at this home email address. Position Summary: The Guest Services Representative will assist the guests efficiently, courteously, and professionally in all front office related...

  • Guest Service Representative

    2 weeks ago

    Atlanta, United States Clipper Petroleum Full time

    Job DetailsLevel Entry Job Location Store #32 - Atlanta, GA Position Type Full-Time/Part-Time Travel Percentage None Job Shift Any Job Category Retail DescriptionPOSITION SUMMARY: The Guest Service Representative greets and serves guests, handles merchandise purchases, stocks merchandise displays, and maintains a clean, safe retail environment. We are...

  • Guest Service Representative

    3 weeks ago

    Atlanta, United States Clipper Petroleum Full time

    Job DetailsLevel Entry Job Location Store #32 - Atlanta, GA Position Type Full-Time/Part-Time Travel Percentage None Job Shift Any Job Category Retail DescriptionPOSITION SUMMARY: The Guest Service Representative greets and serves guests, handles merchandise purchases, stocks merchandise displays, and maintains a clean, safe retail environment. We are...

  • Overnight - Guest Service Representative

    5 days ago

    Atlanta, United States NA Full time

    Overview SP+ Hospitality is currently appointing new Guest Service Representatives! - Join our high energy team today! We promote from within! - 90% of our managerial positions are filled with internal talent! Who will I be working for? We are the "The Hospitality Parking Company" SP+ Hospitality manages more 4 and 5 diamond locations than any...

  • Guest Service Representative

    1 week ago

    Atlanta, United States Marriott International Inc Full time

    Job Number 24075758 Job Category Rooms & Guest Services Operations Location The Westin Peachtree Plaza Atlanta, 210 Peachtree St. NW, Atlanta, Georgia, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Organize, confirm, process, and conduct all guest check-ins/check-outs, room...

  • Guest Service Representative

    1 week ago

    Atlanta, United States Marriott International Inc Full time

    Job Number 24075758 Job Category Rooms & Guest Services Operations Location The Westin Peachtree Plaza Atlanta, 210 Peachtree St. NW, Atlanta, Georgia, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Organize, confirm, process, and conduct all guest check-ins/check-outs, room...

  • Guest Service Representative

    4 weeks ago

    Atlanta, Georgia, United States The Westin Peachtree Plaza, Atlanta Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The Westin Peachtree Plaza Atlanta, 210 Peachtree St. NW, Atlanta, Georgia, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOrganize, confirm, process, and conduct all guest check-ins/check-outs, room reservations,...

  • Guest Service Representative

    6 days ago

    Atlanta, United States Marriott International Inc Full time

    Job DescriptionPOSITION SUMMARY Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency....

  • Guest Service Representative

    2 days ago

    Atlanta, United States Schulte Hospitality Group Full time

    ACGA-38213 Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously...

  • Guest Service Representative

    5 days ago

    Atlanta, United States Schulte Hospitality Group Full time

    FFGA-37321 Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously...

  • Guest Services Specialist

    6 days ago

    Atlanta, United States Sixthman Full time

    Guest Services Specialist MISSION Provide world class guest service by having thorough knowledge of all events, always listening to our guests, anticipating guest needs before they happen, trouble shooting and resolving guest problems, and setting the tone for the guest's Sixthman experience DESCRIPTORS Knowledge, Personality, World Class Service,...

  • Guest Service Representative

    5 days ago

    Atlanta, United States Schulte Hospitality Group Full time

    MXGA-37948 Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously...

  • Guest Relations Representative

    2 days ago

    Atlanta, United States The Woodruff Arts Center Full time

    Woodruff Arts Center employees play an integral role in creating and supporting great art and education initiatives at the nation's third largest arts center. Comprised of three Art Partners-Alliance Theatre, Atlanta Symphony Orchestra and High Museum of Art-there's a role for everyone at The Woodruff. Reports to: Manager of Guest Relations FLSA: United...

  • Guest Relations Representative

    2 weeks ago

    Atlanta, United States The Woodruff Arts Center Full time

    Woodruff Arts Center employees play an integral role in creating and supporting great art and education initiatives at the nation's third largest arts center. Comprised of three Art Partners-Alliance Theatre, Atlanta Symphony Orchestra and High Museum of Art-there's a role for everyone at The Woodruff. Reports to: Manager of Guest Relations FLSA: United...

  • Guest Service Agent

    5 days ago

    Atlanta, United States Sonesta International Hotels Full time

    Job Description Summary Sonesta Atlanta Airport North, 1325 Virginia Avenue, Atlanta, GA is seeking a candidate to W.O.W. our guest and create exciting memories. The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering...

  • Guest Service Agent

    4 days ago

    Atlanta, United States Sonesta International Hotels Full time

    Job Description Summary Sonesta Atlanta Airport North, 1325 Virginia Avenue, Atlanta, GA is seeking a candidate to W.O.W. our guest and create exciting memories. The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the...

  • Guest Service Agent

    5 days ago

    Atlanta, United States Sonesta International Hotels Full time

    Job Description Summary Sonesta Atlanta Airport North, 1325 Virginia Avenue, Atlanta, GA is seeking a candidate to W.O.W. our guest and create exciting memories. The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the...