Service Advisor

1 month ago

Rochelle, United States Love's Travel Stops & Country Stores, Inc. Full time

Address: 400 Steward Road Rochelle, IL, 61068

Benefits: * Paid Time Off * Flexible Scheduling * 401(k) - 100% match up to 5% * Medical/Dental/Vision Insurance after 30-days * Competitive Pay * Career Development * Quarterly Bonus Program *



Welcome to Love's

Service Advisors drive sales success in our Truck Care facilities through salesmanship, leadership, and customer service. Service Advisors are key members of management, combining technical and managerial skills to lead service centers and progress towards becoming a Truck Care General Manager. We are seeking a customer-oriented Service Advisor to be the primary contact between customers and the sales department.



FUNCTIONS:

* Maintain a safe and clean facility.


* Greet customers, address vehicle service needs, and document issues.


* Provide detailed repair cost estimates, sales promotions, obtain necessary approvals and payments.


* Keep customers updated on vehicle status and provide comprehensive explanations of completed work. Handle customer complaints and resolve concerns.



EXPERIENCE:

* Experience: 6 months in customer service or sales preferred.


* Requirements: Valid driver's license with clean safety record, pass drug screening and medical exam as per regulations.


*

SKILLS AND DEMANDS:

* Excellent communication and interpersonal skills with a customer satisfaction focus.


* Exceptional customer service, positive rapport building, expert salesmanship, and ensuring satisfaction by managing operations and employee-vehicle deployment.


* Strong organizational and multitasking abilities with attention to detail.


* Effective teamwork skills.


* Physical Demands: Regular talking and hearing. Active involvement requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing. Frequent lifting/moving of items over 75 pounds.





Our Culture

Come see why Love's Travel Stops and Country Stores was recognized by Indeed as the winner of the Better Work Award in 2023.

Love's Travel Stops and Country Stores is an Equal Opportunity Employer.

Love's has been fueling customers' journeys since 1964. Innovation and perseverance continue to lead the way for the family-owned and -operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe. The company's core business is travel stops and convenience stores with more than 630 locations in 42 states. Love's continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel and wholesale fuel customers. Giving back to communities Love's serves and maintaining an inclusive and diverse workplace are hallmarks of the company's award-winning culture.

The Love's Family of Companies includes:

* Gemini Motor Transport, one of the industry's safest trucking fleets.
* Speedco and Love's Truck Care, the largest oil change and preventive maintenance and total truck care network.
* Musket, a rapidly growing, Houston-based commodities supplier and trader.
* Trillium, a Houston-based alternative fuels expert.
* TVC Pro-driver, a commercial driver's license (CDL) protection subscription service.

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