Customer Service Agents

2 weeks ago

Daytona Beach, United States EverStaff Full time
Job Description

We are looking for Customer Service Agents to join the next training class for a premier client in Daytona Beach, FL In this role, the customer service agents will serve as the first point of contact for our customers, addressing their inquiries and concerns with professionalism and efficiency. Your ability to make timely and accurate decisions will be essential for accomplishing resolutions on the first call

Pay: $17.00 per hour

Training Schedule: Monday through Friday 9:30 am - 6:00 pm

Regular Schedule: Monday through Friday 11:30am - 8:00pm

Temp-to-Hire

Hybrid schedule available after 90 days

Key Responsibilities:
  • Respond to and resolve customer inquiries promptly and professionally.
  • Manage all incoming phone calls, ensuring a high standard of customer service.
  • Demonstrate strong organizational skills while working independently and as part of a team.
  • Efficiently multi-task across various software applications.
  • Strive for first call resolution to enhance customer satisfaction.
  • Address questions and complaints in compliance with applicable state regulations.
  • Provide ongoing training and support to teammates, fostering a collaborative work environment.

Skills and Competencies:
  • Customer Focus: Exhibit a strong commitment to exceeding customer expectations and effectively resolving inquiries.
  • Problem Solving: Demonstrate the ability to address complex issues and quickly learn new information and skills.
  • Organizational Skills: Prioritize tasks and manage time efficiently to meet deadlines.
  • Interpersonal Skills: Maintain confidentiality and remain open to diverse ideas and approaches.
  • Communication Skills: Communicate clearly and persuasively in both verbal and written forms.
  • Attention to Detail: Ensure accuracy and thoroughness in all aspects of work
  • Adaptability: Effectively manage changes in the work environment and handle multiple demands.
  • Safety Awareness: Adhere to safety protocols and utilize equipment responsibly.

Qualifications:
  • High School Diploma or GED.
  • Proficiency in MS Office applications.
  • Exceptional telephone etiquette and communication skills.
  • Ability to maintain a high level of confidentiality.
  • Consistent performance with quality scores of 95% or higher.

If you're ready to begin a great career assisting others, don't wait - apply today

EverStaff offers employees Medical, Dental, Vision, Accident, Life, Disability and Cancer insurance coverage.
All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law.

EverStaff is an equal opportunity employer (M/F/D/V/SO/GI)

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