Senior Technical Product Manager

4 weeks ago

Boston, United States Chewy Full time

Our Opportunity:

We are looking for a Senior Technical Product Manager at our facility in Boston, MA, to own the production support, and migration of legacy implementations to our latest offering.

What You'll Do:

* Set priorities and own the roadmap for our 3rd party Customer Service CRM applications.
* Coordinate with business stakeholders and continuously make sure your team is delivering according to the constantly growing needs of the business.
* Work with engineering team to resolve bottlenecks to help deliver defect remediation with priority.
* Coordinate activities across different organizational functions for initiatives.
* Review and report on system stability and progress toward inflight changes.
* Prepare weekly/monthly/quarterly reports on ongoing change, roadmap progress and upcoming initiatives.
* Own following tickets through the development process and actively communicate progress to stakeholders.
* Measure, report, and continuously improve the scrum team's effectiveness via product-ownership and coaching.
* Local telecommuting permitted.
* 5% domestic travel required.

What You'll Need:

* Bachelor's degree in Computer Science, Operations Management, Business Administration, or a related field.
* 5 years of experience in Technical Product Management.
* Experience must also include the following: software development technologies, including IDE's, CI/CD pipelines, Jenkins, and Docker;
* system integration, databases, or business intelligence;
* Agile experience (as a Scrum Master or Product Owner);
* Performing business requirements analysis and design;
* Identifying and mitigating development and implementation risks;
* Javascript;
* Java;
* Salesforce or Pardot;
* Building retail/ecommerce solutions;
* CI/CD processes and release management;
* Jira;
* The setup of Kanban and Scrum boards;
* Defining workflows for ticket progression and epic creation;
* Executing Jira reports to understand burn down and backlog depth;
* Quantifying the business value of software implementations by defining metrics based on implementation goals and relating them to larger organizational progress;
* Creating and delivering presentations from ideation, agenda creation, presenter selection, presenter preparation, scheduling, and follow up;
* Creating slideshows or documents to inform internal decision making;
* Creating detailed spreadsheets which include formula references across multiple sheets, named tables, pivot tables, and function usage.
* Must also have Product Owner Certification.
* Local telecommuting permitted.
* 5% domestic travel required.
* The position is eligible for the Employee Referral Program.

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