Client Services Onboarding Specialist

3 weeks ago

Falls Church, United States Fairfax County Public Schools Full time
Description

Performs the full range of professional duties required to implement, monitor, evaluate, and continually develop employee onboarding programs; develops and implements an onboarding plan that communicates organizational culture, connects and builds relationships, provides understanding of position requirements, and highlights professional development resources; collaborates to develop employee web-based resources that provide open access to onboarding information and tracks feedback data in alignment with program metrics; supervises and provides professional development to a client services team responsible for fingerprinting and background check processes; ensures compliance with regulation and legislation; evaluates and recommends changes to process, workflow, and systems in alignment with established goals; participates in focus groups, coaching sessions, and mentor program discussions to identify needs and proactively develop resources.

Qualifications

Required
  • Any combination of education and experience equivalent to a bachelor's degree in human resources, business administration, public administration, education, or related field.
  • Five (5) years of progressively more responsible client services, employee onboarding, employment services, human resources operations, and/or professional development, two (2) years of which are in a lead or oversight capacity.
  • Knowledge of methods, materials, practices, procedures, and programs of human resources, client services, and/or employee support operations.
  • Knowledge of local, county, state, and federal, rules, and regulations related to employment law.
  • Proficiency in the use of technology and data compilation, analysis, and reporting.
  • Ability to lead, evaluate, and supervise.
  • Ability to create, plan, conduct, and evaluate professional learning activities and content.
  • Ability to organize, prioritize, and oversee program work/activities with multiple deliverables.
  • Ability to develop and implement continuous process improvement projects to ensure the provision of best practice in client services onboarding functions.
  • Ability to manage conflict, handle sensitive information, and maintain a high level of confidentiality.
  • Ability to interpret, explain, and provide recommendations on workflows, processes, and procedures to individuals to gain understanding and compliance.
  • Ability to foster a supportive and effective working environment that supports and develops employees.
  • Ability to establish and maintain collaborative working relationships with culturally diverse families, students, school-based personnel, central office staff, community agencies, and citizens.
  • Ability to communicate effectively, both orally and in writing.
Preferred
  • Experience working in an educational environment.
  • Notary Public Certification.

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