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Imaging Scheduler
4 months ago
Pay Range:
$19.01-$30.51 Hourly
Wage offered depends on job-related experience, knowledge, and skills.
Job Title: Administrative Assistant - Imaging Scheduler
Department: Imaging
Reports to: Director of Imaging Services
Classification: Hourly
Position Overview:
In this administrative role within the Imaging Department, effective planning and prioritization is crucial to coordinate patient appointments and procedures seamlessly. Information gathering involves accurately inputting data working with various computer systems, while decision-making is guided by departmental leadership. Clear communication is key, from handling incoming calls and updating physician contacts to informing patients promptly about any changes in their schedules. By executing these tasks efficiently, the workflow within the department can operate smoothly, ensuring high-quality patient care.
About the Team:
Pullman Regional Hospital stands out as a first-rate healthcare provider in the picturesque Palouse region, offering a Level III trauma center and a wide range of imaging services accredited by the American College of Radiology. Located in the scenic rolling hills of eastern Washington, and in close proximity to esteemed educational institutions like Washington State University and the University of Idaho, the hospital prides itself on its 26-bed critical access facility and the gold standard quality in all imaging modalities.
Essential Functions:
* Schedule radiology appointments for patients based on availability and type of procedure needed.
* Confirm appointments with patients and provide necessary preparation instructions.
* Answer phone calls and emails from patients and healthcare providers regarding scheduling inquiries.
* Input patient information and appointment details accurately into scheduling system.
* Follow up with patients to reschedule missed appointments or make changes as needed.
* Maintain patient confidentiality and adhere to HIPAA regulations when handling patient information.
* Communicate effectively with radiologists, technologists, and other staff members to ensure smooth scheduling process.
* Verify insurance coverage when required for procedures.
* Make reminder calls to patients prior to their scheduled appointments.
* Collaborate with other departments to ensure timely completion of diagnostic imaging studies.
* Provide excellent customer service to patients and address any concerns or issues promptly and professionally.
Non-Essential Functions:
* Any other duties as needed to drive towards the vision, fulfil the mission, and abide by the values of the organization.
Required Skills:
* Effective communication skills.
* Attention to detail.
* Proficiency in medical terminology.
* Familiarity with scheduling software and utilizing multiple systems.
* Problem-solving skills.
* Ability to multitask.
Required Education, Licensure, Certifications, & Experience:
* High school diploma or equivalent
Physical Requirements:
* Sitting: 80% Standing/Walking: 20%
* No lifting requirements.
Environmental Conditions:
Location: Inside.
We believe Pullman Regional Hospital is extraordinary.
We are an independent, patient and employee-focused, award-winning organization with a unique, collaborative and inclusive culture.
On a daily basis, our 600+ employees serve patients and communities through Pullman Regional Hospital, the Foundation, and our growing network of clinics. We are one of the largest employers in Pullman, WA, and a community leader in healthcare activities. Together, we continue to raise the bar of expectation for quality healthcare and the patient experience. In this way, the extraordinary for all others becomes the expected at Pullman Regional.
Our greatest asset is our people. That's why we hire passionate people who are aligned with our mission to nurture and facilitate a healthier quality of life for our region.
If you have a passion for health and healing, enjoy helping people, and want to work for an organization that values a growth mindset, we can't wait to meet you
