Overnight Station Supervisor

2 months ago

West Palm Beach, United States Brightline Full time

At Brightline, we believe in creating meaningful connections through exceptional experiences. We're creating a brighter way to get there by making travel more convenient, more sustainable, and more hospitable every day. If you're optimistic, forward-thinking, and interested in shaping the future of travel with us, we'd love to hear from you.

Job Summary:

As a critical member of the Brightline Station Operations team, you will assist the Station Manager's direct daily operations and all aspects of the business within the station, keeping safety at the forefront of everything you do. While working closely with the Rail Operations and Security teams, and liaising between additional departments, you remain focused on ensuring a smooth and efficient, hospitable and comfortable travel experience is encountered by all our guests.

Combine your experience, innovation, and entrepreneurial spirit by joining our growing team in South Florida. Brightline is pleased to offer a competitive compensation and benefits package, and the opportunity to make a difference while making history as the only privately funded express train service in the country.

Essential Duties:

* Oversee the last remaining arrival and departure for the day.
* Confirm that the F&B team has completed and restocked all needed items necessary for the opening of both the PL lounge and the Mary Mary lounge.
* Conduct final inspection by utilizing the Measure Up program to grade our teammates closing performances.
* Ensure that the station is secure after the last train has arrived / departed and confirm that all guest and personal have left the station.
* Work alongside the security team to be first responder in case any emergency occurs during the overnight shift after security has exited the building (fire, water leaks, trespassers, alarms).
* Take inventory for both the Market and Mary Mary to ensure that all par levels are up to date.
* Ensure that all food is properly rotated based on date of expiration to minimize spoilage and waste
* Confirm that all of the closing duties have been completed for each department.
* Spot check and oversee overnight cleaning crew to ensure that all areas are being managed (main lobby, bathrooms, concourse, platform, etc.).
* Set up all lounges with early mornings offering in anticipation of our first guest arrivals
* Place coffee and complimentary beverages in the morning to welcome our first set of commuters.
* Ensure that the station will open on time and be the backup in case any manager is delayed arriving as scheduled.
* Pre-shift AM team with company updates.
* Hand off station to AM manager and discuss anything of importance that will impact the guest experience.
* Be a first responder in case any emergency occurs during the overnight shift after security has exited the building (fire, water leaks, trespassers, alarms).
* Schedule hours are 11:00pm -7:30am, varying days

We are a new business model - agile and evolving. This job description isn't meant to be a complete list of your qualifications or all the things you'll do.

Qualifications:

* You have 2 or more years of operational experience in a hospitality operation.
* You are a natural people person, comfortable with guest service, retail, food, and beverage sales.
* Standing, walking, bending, stooping, pushing, pulling, reaching and being on your feet for hours on end, is something you embrace and are able to do.
* You have sound judgment, thinking and acting independently, expressing clear and effective verbal communication skills to interact with guests and other teammates to ensure exceptional guest service.
* 1 - 2 years' experience with ensuring policies and procedures are closely followed.
* You are a minimum of 18 years old.
* You have demonstrated reliability, punctuality, and dependability.
* You love keeping busy at work and are conscious of safe food handling practices.
* You are comfortable navigating across various computer applications to help our guests, communicate and prepare daily MOD reports.
* Standing, walking, bending, stooping, pushing, pulling, reaching and being on your feet for hours on end, is something you embrace and are able to do.

Combine your experience, innovation, and entrepreneurial spirit by joining our growing team in Florida. Brightline is pleased to offer a competitive compensation and benefits package, and the opportunity to make a difference while making history as the only privately-funded rapid rail service in the country.

Brightline Management, LLC is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Brightline Management, LLC will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

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