Server

3 weeks ago


Charlottesville, United States Keswick Hall and Golf Club Full time
Overview

The Server's responsibility is selling and serving food and drink in a professional manner.

Keswick offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others.

In addition, we offer a robust benefits package including health, dental, vision, life and disability; a competitive PTO offering, as well as 401(k).

Responsibilities

Duties include but are not limited to:

  • Prepares mise-en-place; sets up and clears tables in the work area.
  • Maintains high standards of hygiene and orderliness.
  • Provides genuine hospitality and recognition, acts as host/hostess in the work area.
  • Promotes hotel services and products.
  • Takes orders for, serves (where applicable, prepares) food and beverages to guests as per hotel standards in a friendly, timely and efficient manner.
  • Anticipates guest needs, offers suggestions and ascertains satisfaction.
  • Takes ownership of guest concerns and requests and acts decisively to ensure guest satisfaction when glitches occur.
  • Describes food & beverage menu items with interesting and vivid descriptions in a concise, informative and appropriate manner.
  • Is highly sensitive to guest preferences; assists in compiling guest history; offers a special service touch when an opportunity is presented.
  • Requisitions supplies according to established procedures.
  • Accurately posts guest checks, processes payments and adheres to related control procedures in a vigilant manner.
  • Offer interesting, and vivid descriptions of each item's origin, taste, and preparation methods.
  • Communicates guest orders including any special needs or requests to the kitchen using the hotel's point-of-sales system.
  • Checks completed kitchen orders with the guest's original order.
  • Anticipates guest needs to ascertain satisfaction and responds urgently and appropriately to guest concerns and requests.
  • Perform other duties as assigned.

Qualifications

  • Minimum of a high school diploma (or equivalent) and 1 year of food service experience. However, a combination of experience and/or education will be taken into consideration.
  • Fine dining experience preferred.
  • Strong knowledge of food & beverage.
  • Must possess a high degree of product knowledge and relevant technical skills. Keeps abreast of events in the hotel.
  • Strong ability to multi-task and observe entire dining room.
  • Ability to work a variety of shifts as will involve days, evenings, weekends and holidays.
  • Strong time management skills.
  • Excellent communication and customer service skills.
  • Strong interpersonal and teamwork skills.
  • Ability to organize and prioritize.
  • Strong commitment to service.
  • Exemplary English language skills.
  • TIPS Certification.
  • Certified in CPR, First Aid AED.
  • Must be able to go up and down staircase as well as stoop and bend.
  • Must be able to lift up to 25 pounds.

At this time, Keswick will not sponsor a new applicant for employment authorization for this position.

HCP100
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