Server

1 month ago

Pensacola, United States Innisfree Hotels Full time
Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard.

Location:
Hilton Pensacola Beach

We are looking for a skilled and friendly Restaurant Server to join our team This position plays a big role for creating and providing the best customer experience and satisfaction. Your ultimate goal should be to provide exceptional guest experience. Duties include taking food and drink orders, ensuring that tables are served properly and that all payments are collected.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

- Always approach all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor.

- Promote a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.

- Engage and create a positive experience for guests.

- Greet guests and present menus.

- Seeing to the comfort of guests through answering questions, conveying special instructions to the kitchen and bar, and make suggestions based on their preferences.

- Take and serve food and drinks orders, up-selling when appropriate.

- Maintain knowledge of the menu and all specials.

- Ensure tables are enjoying their meals and take action to correct any problems.

- Prepare checks that itemize and total meal costs and sales taxes.

- Deliver checks at the end of their meals and collect and handle payments.

- Cooperate and communicate with all serving and kitchen staff.

- Adhere to all relevant health department rules/regulations and all customer service guidelines.

- Maintain a friendly attitude, attending all guests in an efficient and prompt manner.

- Collect used dishes and utensils from tables and return them to the dishwashing area.

- Project a professional manner with an emphasis on hospitality and guest service.

- Maintain a clean, healthy, and safe working area along with awareness of all sanitary practices.

- Support other staff to ensure guest satisfaction.

- Adhering to safety and quality regulations.

- Handle guest complaints and solve problem to the degree possible.

- Perform any other duties as assigned by management.

Qualifications

1. Must have a high school diploma or equivalent.

2. Minimum 1 year of server and customer service experience required, hospitality industry preferred.

3. Ability to interpret a variety of instructions provided in written, oral, or scheduled form.

4. Ability to read, write, and speak effectively in English in order to communicate with guests and team members.

5. Knowledge of reservation and POS systems.

6. Ability to work with computers and good knowledge of operating software preferred.

7. Must be able to multi-task and be detail oriented.

8. Must be a team player.

Innisfree Hotels will invest in you, if you invest in you. We are a fast-paced, expanding company and we need team members who thrive on challenge, seek responsibility and value our culture to lead us into the next generation of growth.

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