Supv Slot Performance

Essential Duties and Responsibilities:

Serves as a dynamic and energetic leader, while fostering teamwork, employee morale, motivation and open communication. Establishes self as highly credible leader with highest levels of integrity, and always acts in the best interests of the property and the company. Acts as a role model and coach while developing employees using a consistent, approachable demeanor and clearly articulating expectations. Ensures that team members clearly understand and are held accountable for their performance expectations. Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained. Works as a change agent and challenges the departmental processes to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value. Demonstrates excellent facilitator skills in resolving conflicts between different points of view. Demonstrates leadership skills in determining a vision, aligns and inspires the team to achieve the vision. Partners and Coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated employees. Embraces, role models and implements all elements of our customer service program including FOCUS skills, Spotlight on Success and Buzz Sessions, and tier prioritized service. Recommends and implements change to improve overall employee and guest satisfaction. Establishes and endorses the business objectives, ethics and values of Harrah's Entertainment Inc. in accordance with the Code of Commitment. Will serve as verifier for jackpot payout and credit owed procedures.

Responsible for overseeing the repair and maintenance of all slot equipment and the supervision of Slot Technicians on assigned shift.

* Trains slot technicians on the fundamentals of all game functions and tilts, such as game recalls, last bill and voucher, bill validator maintenance, and hopper jams.
* Responsible for the coordination and supervision of all slot technicians on assigned shift, including assigning responsibilities and projects, overseeing performance, and assisting, as needed.
* Verifies that all slot games communicate accurately with internal systems for accounting purposes; researches and resolves issues that arise with same.
* Maintains an accurate count of slot machines on the gaming floor and matches the units licensing information.
* Maintains records of all percentage sheets as required by the PA Gaming Control Board.
* Enforces company policies, procedures and performance standards on assigned shift.
* Generates and ensures accurate completion of daily reports.
* Oversees all slot maintenance special projects to ensure compliance with all company policies, procedures, and internal controls, as well as PA Gaming Control Board rules and regulations.
* Performs slot floor audits on a regular basis and updates slot machine configurations in the SDS system.
* Creates requests for and obtains necessary approval documents for slot machine changes, relocations, and installations.
* Notifies Slot Performance Manager of pertinent issues, as needed.
* Maintains slot floor security by notifying department management of any suspicious activity.
* Maintains working knowledge of all local jurisdictional gaming laws (federal, state, and local) and attendant regulations as well as company internal controls.
* Maintains a working knowledge of all games in order to perform repairs and/or preventative maintenance.
* Complimentary privileges within prescribed limits in accordance with the approved comp matrix.

Requirements:

High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience. College level training preferred. One to three years slot maintenance experience required. Electronics experience and/or degree preferred. Leadership, supervisory and interpersonal skills.

Is able to work in smoke filled environment, and is able to sit and stand for prolonged periods of time.

Must be able to obtain and maintain the appropriate license through the Pennsylvania Gaming Control Board.

Disclaimer

"This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments)."

Caesars Entertainment, Inc. is an Equal Opportunity Employer. In Compliance with the American with Disabilities Act, Caesars may provide reasonable accommodation to qualified individuals and encourage both prospective and current employees to discuss potential accommodation with the employer.