911 Dispatcher

REQUIRED EDUCATION, DEGREES, CERTIFICATES, AND/OR LICENSES: High school diploma or G.E.D. certificate required. CPR certification and Emergency Medical Dispatch certification (through IAED), TCOLE Basic Telecommunicator Proficiency Certificate and TX Telecommunicator License required, or must be obtained within one year of hire. Texas Driver's License, Class C, required. US Citizenship required in order to obtain TCOLE certifications listed above. Must pass a background investigation that meets all local, state, and federal requirements as well as to be without felony convictions.Must complete a computer-based exam with an overall score of 80% and typing speed of 40 words per minute. Must successfully complete all phases of training provided by Richardson Police Department and demonstrate proficiency in each of the assigned areas 911/Call Take, Fire/EMS, Records &Information (NCIC), and Police dispatch. If applying as entry level, preference is to have at least 2 years of recent work history in a customer service environment, or have a Bachelor or Associate degree, or must have 1 year of recent training with an accredited learning institution in computer operations and data entry.