Receptionist Fulltime

Job Details

Job Location
San Antonio Facility - San Antonio, TX

Description

The following statements are intended to describe the general nature and level of work being performed and are not intended to be a complete list of all responsibilities, duties, and skills required.

SUMMARY:

The Receptionist is responsible for creating the ideal first impression for welcoming and registering visitors and guests to the hospital and wishing them well on their departure as well as courteously answering telephone calls. The Receptionist provides initial contact and information source for patients, their families, visitors, vendors, and initiates the admission process for patients. The Receptionist is actively involved in department activities, interdisciplinary team activities, and all Everest activities to ensure individualized, patient-centered health care for all patient populations admitted to the hospital.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

May include, but is not limited to the following:

Job Specific

• Answers and forwards calls to appropriate personnel
• Greets and directs or announces visitors or staff
• Maintains contractor access, student nurses and visitor access badges
• Alerts proper employees or authorities during emergencies
• Maintains journals and logs as requested or required
• Supports other departments as requested
• Respects and ensures patient confidentiality by strict observance of policies and procedures
• Conduct reflects the Companys values and a commitment to the Code of Conduct
• Performs other duties as requested or required

QUALIFICATIONS:

Education

High school diploma or GED

License/Certification

N/A

Experience

• 2 years of secretarial or clerical experience to include knowledge of switchboard operations
• Medical facility experience, preferred

SUPERVISORY RESPONSIBILITIES:

N/A

OTHER REQUIREMENTS:

Participates in or conducts company-wide sponsored training to safeguard against improper use and disclosure of patients protected health information. Monitors and ensures compliance with company policies, procedures, state and federal regulations and Accreditation Standards.

Company Specific:

• Adheres to dress code, appearance is neat and clean and wears appropriate identification while on duty.
• Adheres to all smoking or tobacco regulations established by corporate building owners, state, or federal laws.
• Completes annual health, safety, and education requirements. Maintains professional growth and development.
• Maintains confidentiality of all patient and/or employee information to assure patient and/or employee rights are protected.
• Demonstrates knowledge of the principles of growth and development and the skills necessary to provide age appropriate care to the patient population served.
• Reports to work on time as scheduled; adheres to policies regarding notification of absence.
• Attends all mandatory in-services and staff meetings.
• Represents the organization in a positive and professional manner.
• Complies with all organizational policies regarding ethical business practices.
• Communicates the mission, ethics, and goals of the hospital, as well as the focus statement of the department.
• Consistently demonstrates superior customer service skills to patients, physicians, visitors, employees, and any other individual with whom they may come in contact.
• Consistently follows departmental and hospital Health, Safety, Security, Hazardous Materials policies and procedures.

• HIPAA: Conduct job responsibilities in accordance with HIPAA privacy laws, follow hospital policy in provision of patient confidentiality. Able to identify patient confidentiality issues and reports to proper hospital personnel immediately.

• Compliance: Conducts job responsibilities in accordance with standards set forth in Code of Conduct, policy and procedures, applicable federal and state laws, and applicable standards.

Core Values:

Professionalism To always maintain the highest standard and regard for others. Keep skills, competencies and required licensures/certifications current; displays mastery over attitude and behavior and pride in appearance. Consistently performs duties to the best of abilities.

Exceptional CareGo above and beyond expectations by providing exceptional care to WOW our customerspatients, family, physicians, and each other.

Respect Treating others as they would like to be treated; valuing others. Acknowledges the worth of others through professional greetings, proper telephone etiquette, patience, and common courtesy.

Fun - Having fun and celebrating small successes in our journey to achieve big. Always demonstrates a positive attitude toward work and devotion to our passion and task at hand.

Teamwork To function as a unit, with common goals, recognizing we can achieve far more as a team than as individuals. Cooperates with co-workers while performing duties leading to everyone being able to achieve success and giving recognition where it is due.

Integrity To always be honest and trustworthy in all our relationships. Demonstrates adherence to a strict moral or ethical code in performance of duties by always seeking to do the right thing.

Accountability -- Responsibility of our actions that influence the lives of our customers and fellow workers. Takes ownership of all aspects of duties shown through reliable, timely performance and responsibility.

Responsibility Maintains accountability by doing what is expected or beyond; assuring the appropriate tasks and project items are completed. Takes ownership of all aspects of duties shown through reliable, timely performance and accountability.

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