US-MD-Annapolis

3 weeks ago

Annapolis, United States Vision Innovation Partners Full time

The primary function of the REMOTE Call Center Representative is to effectively handle all inbound support calls for Vision Innovation Partners affiliated Ophthalmology offices by providing excellence in customer service. 

 

Position is fully REMOTE. Applicants must reside in one of the following states to be considered and eligible for hire:  PA, MD, VA, DC, FL, GA.

 

Responsibilities include but are not limited to answering new and existing patient inquiries, scheduling/rescheduling appointment requests, and completing daily administrative tasks for the Call Center support team.

 

We are looking for you to answer incoming calls in a friendly, courteous, professional, and positive manner for our Ophthalmology Call Center while delivering exceptional customer service to our patients. Join our thriving team for a rewarding career in a friendly work environment The right candidate must have excellent interpersonal and communication skills, be detail oriented, and have a proven track record of being a team player. Additionally, candidates must have a high level of proficiency at handling customer service inquires and/or medical appointment scheduling. Experience in a health/patient care environment is desired.    

 


Essential Duties and Responsibilities:     

    • Respond to incoming calls efficiently and effectively with the highest level of quality service.
    • Handle inbound calls with the goal of increasing business through customer satisfaction and retention.
    • Answer general questions from patients with courtesy and patience.
    • Confirm, schedule, and reschedule appointments, as necessary.
    • Follow up with patients on scheduled appointments.
    • Update patient demographics.
    • Collect and verify insurance information.
    • Make outbound calls to patients and clinics.
    • Handle online appointment requests.
    • Handle email inquiries.
    • Task messages to clinics.

Skills you will bring to succeed:   

    • Excellent customer service and communication skills
    • Knowledgeable in Microsoft Word, Outlook, and Excel as well as accuracy in data entry/typing & computerized scheduling systems (EMR/EHR)
    • Bi-lingual (English/Spanish) preferred (but not necessary)
    • Professional and confidential work ethic maintaining patient privacy by adhering to all applicable HIPAA regulations.
    • Ability to handle multiple inbound calls in a fast-paced, challenging environment.
    • Ability to multitask and navigate several systems at the same time.
    • Positive cheerful attitude.
    • Demonstration of critical thinking skills.   
    • Excellent time management skills.
    • Ability to prioritize tasks.   
    • Work collaboratively & courteously with all other departments to ensure a positive patient experience.
    • Perform various administrative functions and other duties/projects as assigned.

ALL SHIFTS ARE IN EASTERN STANDARD TIME (EST)

The shift(s) we are currently hiring for:

  • Monday through Friday 8:30AM - 5:00PM

Candidates must have a pleasant speaking voice, professional mannerisms, excellent computer skills, reliable internet, a quiet dedicated space to work from and work well in a fast-paced environment.

 

Employees will be provided with company computer and equipment.

 

If you think you are a good fit for our team, we would love to hear from you. Please include your resume with your application. Thanks and good luck

 

We will honor your experience with competitive pay, comprehensive benefits, significant eye care discounts, continuing education allowances, 401(k), and many other employee benefit programs.   

  • Anesthesiologist Annapolis, MD

    2 weeks ago

    Annapolis, United States Healthcare Recruitment Counselors Full time

    Anesthesiologist Annapolis, MD Full time and Part time availability $375k per year We are looking for a motivated Anesthesiologist to join our outpatient medical group in Annapolis, MD. We are looking for an Anesthesiologist who is interested in working with a dedicated team at our growing medical practice, where we primarily focus on musculoskeletal...

  • Anesthesiologist Annapolis, MD

    4 weeks ago

    Annapolis, United States HEALTHCARE RECRUITMENT COUNSELORS Full time

    Job DescriptionJob DescriptionAnesthesiologist Annapolis, MDFull time and Part time availability$375k per yearWe are looking for a motivated Anesthesiologist to join our outpatient medical group in Annapolis, MD. We are looking for an Anesthesiologist who is interested in working with a dedicated team at our growing medical practice, where we primarily focus...

  • Anesthesiologist Annapolis, MD

    6 days ago

    Annapolis, United States HEALTHCARE RECRUITMENT COUNSELORS Full time

    Job DescriptionJob DescriptionAnesthesiologist Annapolis, MDFull time and Part time availability$375k per yearWe are looking for a motivated Anesthesiologist to join our outpatient medical group in Annapolis, MD. We are looking for an Anesthesiologist who is interested in working with a dedicated team at our growing medical practice, where we primarily focus...

  • Anesthesiologist Annapolis, MD

    3 weeks ago

    Annapolis, United States HEALTHCARE RECRUITMENT COUNSELORS Full time

    Anesthesiologist Annapolis, MDFull time and Part time availability$375k per yearWe are looking for a motivated Anesthesiologist to join our outpatient medical group in Annapolis, MD. We are looking for an Anesthesiologist who is interested in working with a dedicated team at our growing medical practice, where we primarily focus on musculoskeletal...

  • OB-GYN Physician

    3 weeks ago

    Annapolis, United States Privia Health Full time

    We are currently looking for an OB/GYN physician to join our highly respected physician-owned group in Annapolis, Maryland. * Outstanding opportunity to work alongside 4 OB-GYN physicians, two highly-experienced nurse practitioners, and a tenured support staff * Our practice values work-life balance, offering a 4-day work week with a 1:5 call schedule * We...

  • OB-GYN Physician

    3 weeks ago

    Annapolis, United States Privia Health Full time

    We are currently looking for a BC/BE OB-GYN physician to join our private practice in Annapolis, Maryland. * We are a well-established private practice that has been providing top quality women's healthcare to the Annapolis community since 1980 * Our practice is made up of 9 board certified OB-GYN physicians, 3 nurse practitioners and a tenured support...

  • US-MD-Annapolis

    3 weeks ago

    Annapolis, United States Vision Innovation Partners Full time

    If you are searching for a practice where you can grow, become an established provider in the community and work with an experienced team of providers and staff - come and join us at our multi-specialty practice, Chesapeake Eye Care & Laser Center in Annapolis, Maryland! We have an opportunity for a Glaucoma Surgeon. Maryland offers an amazing living...

  • US-MD-Annapolis

    5 days ago

    Annapolis, United States Vision Innovation Partners Full time

    If you are searching for a practice where you can grow, become an established provider in the community and work with an experienced team of providers and staff - come and join us at our multi-specialty practice, Chesapeake Eye Care & Laser Center in Annapolis, Maryland! We have an opportunity for an Oculoplastic Surgeon.Maryland offers an amazing living...

  • Anesthesiologist Opportunity in Annapolis, MD

    4 days ago

    Annapolis, United States InSync Healthcare Recruiters Full time

    Excellent Opportunity for a BC/BE Anesthesiologist in Annapolis, MD. Opening $800,000+ Potential Yield Robust Benefits + 10K Employer Contribution 5K Expense account 401k + T. Rowe Yield Sharing PTO + 1 Week of private time Malpractice with Tail No Non-Compete Practice Physician Ownership & Governance No Airway Coverage Required No Trauma ASA 1-4 L&D...

  • Psychiatric Technician

    2 hours ago

    Annapolis, United States Matrix Providers Full time

    **Matrix Providers - Caring for America's military family** Serving America's military family by aligning exceptional healthcare workers with rewarding career opportunities. We are hiring a civilian Psychiatric Technician to join our team of talented_ _professionals who provide health care services to our veterans and their families at the** Annapolis...

  • Field Applications Engineer

    2 weeks ago

    Annapolis, United States Annapolis Micro Systems Full time

    Job DescriptionJob DescriptionAnnapolis Micro Systems, Inc. is the leader in COTS FPGA-based computing. We have a unique and well-established product base and an exciting future in this growing market. Join our team of talented hardware and software professionals as we build and increase our presence in the Digital Signal Processing market space. Become a...

  • Annapolis Caregivers

    1 month ago

    Annapolis, United States HomeCentris Healthcare Full time

    Join the fastest growing Homecare agency in the Mid-Atlantic Region. HomeCentris Personal Care has immediate openings for qualified, compassionate & dedicated caregivers, for our Personal Care division. Benefits include competitive wages, paid time off, health insurance, and 401K, with flexible schedules.  Our Lanham, MD office is seeking Caregivers in...

  • Travel COTA in Annapolis, MD

    6 days ago

    Annapolis, United States GO Healthcare Staffing Full time

    Our client in Annapolis MD has a 8HR DAY travel position for an Therapist with current Certified Occupational Therapist Assistant experience. The ideal candidate must have at least 2 years of experience, with active Therapist license and BLS and/or ACLS (if required) certified by the American Heart Association What makes Go Healthcare Staffing Different?...

  • MAC Store Manager

    8 hours ago

    Annapolis, United States MAC Full time

    MAC Store Manager - Full Time - Annapolis Mall- Annapolis, MDPosition Summary: We are looking for a dynamic and inspirational Store/Retail/Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills...

  • Senior FPGA Design Engineer

    1 month ago

    Annapolis, United States Annapolis Micro Systems Full time

    Job DescriptionJob DescriptionEssential Job Functions:Develop, maintain and test high-performance FPGA computing systems. Your responsibilities will include designing behavioral VHDL/Java models, designing and testing VHDL/Java to interface between FPGAs and I/O devices, creating VHDL, Java, and C examples, and working with customers. You will work with...

  • Annapolis, Md- Overnight Customer Service Liaison

    3 days ago

    Annapolis, United States Command Management Services, Inc. Full time

    **Job Description. **The Military Customer Service Agent is in direct control over all aspects of the MEPS Support Services Contract at the local level. Coordinates with key MEPS recruiting staff, hotel, transportation, and any other CMS vendors to ensure each authorized service applicant arriving at the hotel receives all services as specified in the...

  • Gastroenterology job in Annapolis MD

    1 week ago

    Annapolis, United States CompHealth Full time

    Annapolis, the capital of Maryland, is a vibrant city, proud of its charming colonial heritage, while offering visitors the latest in dining, accommodations, shopping and entertainment. Annapolis is well known as a center of sailing and boating in the Mid-Atlantic. Baltimore is only 25 miles away, with Washington, DC just 50 miles away. CompHealth has...

  • CAD Yacht Designer- Annapolis, MD

    4 days ago

    Annapolis, United States The Landing School Full time

    Compensation/Rate: commensurate with experienceLocation: Annapolis, MDPosition Summary:Yacht design CAD department position in progressive, high end,custom yacht interior design/build companylocated in Annapolis, Maryland.We supply yacht builders, primarily on the east coast, with 3D modeled, CNC cut, and custom built interior joinerwork, super structure...

  • Clinical Support Specialist Annapolis, MD Clinical Support Specialist

    2 days ago

    Annapolis, United States Greenbrooktms Full time

    **Clinical Support Specialist** Annapolis, MD Part-time Clinical Support Specialist position now available in our Annapolis Center offering the opportunity to provide patient care in a behavioral/mental healthcare organization utilizing breakthrough Transcranial Magnetic Stimulation (TMS) Therapy and Spravato treatments for treating depression. Greenbrook...

  • Front Office Administrator

    1 week ago

    Annapolis, United States Annapolis Micro Systems Full time

    Job DescriptionJob DescriptionOur company is a close-knit group of professionals who are upbeat, talented and extremely proud of their work and the support they give to our customers and employees. Our family-oriented atmosphere is fostered by our administrative staff.Do you have a friendly, outgoing personality? Do you get satisfaction from providing...