Oncology Patient Specialist 1

4 weeks ago

Leesburg, United States Inova Health System Full time

The Oncology Patient Specialist 1 provides excellent service by identifying internal/external customer needs and fulfilling their expectations. Communicates effectively with various audiences by using the most appropriate method for the situation. Completes work assignments within established quality standards while contributing to a safe patient care environment. Performs assigned duties related to the patient intake process of patients to oncology services.

Job Responsibilities

* Accepts responsibility to review and correct errors before completion and routes to others for review when appropriate.
* Demonstrates knowledge of safety policies and procedures relevant to department/position; Provides appropriate assistance to and on behalf of patients demonstrating/communicating a need for assistance.
* Greets and interviews incoming patients/visitors to identify their needs and direct them accordingly.
* Coordinates with other departments to assist or transport patients/visitors requiring special attention or support; Interviews patients to secure and document required medical, financial, demographic and insurance information.
* Resolves problems by clarifying issues, researching/exploring answers and alternative solutions and implementing solutions.
* Improves inefficiencies and minimizes repetitive error; Shares error trends and makes recommendations to improve results with staff/team members.
* Coordinates and facilitates Call Center for smooth transferring or forwarding of calls to appropriate Oncology departments or individuals within the Cancer Center.
* Gathers information about customer complaints in a courteous and professional manner; Expresses sincere concern and empathy when dealing with customer complaints.
* May perform additional duties as assigned.

Additional Requirements

Experience - 2 years of experience in a healthcare patient access, healthcare revenue cycle or customer service setting.

Education - High School diploma or equivalent.

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