Director, Inpatient Access Services

A Brief Overview Directs the operation of the Utilization Review Department and Admitting Center, which includes registration, Preadmissions, and Testing (PATS), and acquisition of financial data for patients to ensure a smooth, efficient and customer-responsive patient flow. Works collaboratively with medical/hospital staff to coordinate and integrate activities. # # What you will do Apprises Vice President of all activities, pertinent changes in the internal/external market, threats, and opportunities in a timely and anticipatory manner and presents action plans for immediate implementation/approval. Directs, establishes, and maintains an organizational structure and staffing to accomplish customer service goals and objectives, stated functions and goals of the department and organization. Directs the formulation, development, and execution of plans, policies, and programs that meet the needs of the patients, providers, and organization. Provides vision and action in designing and maintaining efficient and effective patient access systems. # Ensures that staff are kept informed of changes in departmental and organizational policy and changes in the provisions and requirements of patient care schedules, practices, guidelines, etc. # Ensures that appropriate call center staffing is consistently maintained to provide the appropriate level of customer-driven response assigned the Call Center Service lines. Facilitates interdisciplinary team process and problem-solving. If necessary, it investigates and resolve complaints from patients, staff, providers, and the general public. # Ensures compliance with scheduling processes, systems, and guidelines are met Collaborates in the preparation of the annual operating, capital, and IT budgets; monitors expenditures; implements cost containment measures and directs expenditure reductions as necessary. Collaborates with Senior Leadership to develop quantitative goals and objectives for developing customer service culture for UTROP and referring physicians and providers; monitors and evaluates programmatic and operational effectiveness through needs assessments, utilization statistics, and cost/benefit analysis and recommends changes as necessary. # Identifies and leads the establishment of quality measures and standards required for continuous monitoring. # Performs audits and participates in mock inspections. # Meets or exceeds all organization and/or departmental standards for areas of responsibility. # Ensures that departmental monthly reports are received and that specific findings, conclusions, actions, recommendations, and follow-up activities are reported. Directs, develops and motivates direct reports to ensure that a capable, productive staff exists in the department. Selects, trains, evaluates and initiates personnel actions in accordance with Human Resources policies and organization philosophy. Monitors staff competencies and adherence to departmental policies and procedures. Encourages professional growth and continuous professional development. # Develops, implements, and evaluates programs to promote recruitment, retention, development and continuing education of all clinical/medical staff members. Keeps abreast of best practices, current trends and developments related to improvements in call center metrics, data gathering and best practices. Maintains staff competencies commensurate to areas of responsibility. Completes required continuous training and education, including department specific requirements. To model Regional One Health#s mission and values at all times. Qualifications Bachelor#s Degree In HealthCare Administration or Management Required and Master#s Degree Preferred Minimum 5 years experience Progressively responsible related experience is required, preferably within a healthcare environment Required # Physical Demands Standing - Occasionally Walking - Occasionally Sitting - Constantly Lifting - Rarely Carrying - Rarely Pushing - Rarely Pulling - Rarely Climbing - Rarely Balancing - Rarely Stooping - Rarely Kneeling - Rarely Crouching - Rarely Crawling - Rarely Reaching - Rarely Handling - Occasionally Grasping - Occasionally Feeling - Rarely Talking - Constantly Hearing - Constantly Repetitive Motions - Frequently Eye/Hand/Foot Coordination - Frequently Regional One Health is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities.

A Brief Overview

Directs the operation of the Utilization Review Department and Admitting Center, which includes registration, Preadmissions, and Testing (PATS), and acquisition of financial data for patients to ensure a smooth, efficient and customer-responsive patient flow. Works collaboratively with medical/hospital staff to coordinate and integrate activities.

What you will do

* Apprises Vice President of all activities, pertinent changes in the internal/external market, threats, and opportunities in a timely and anticipatory manner and presents action plans for immediate implementation/approval.
* Directs, establishes, and maintains an organizational structure and staffing to accomplish customer service goals and objectives, stated functions and goals of the department and organization.
* Directs the formulation, development, and execution of plans, policies, and programs that meet the needs of the patients, providers, and organization. Provides vision and action in designing and maintaining efficient and effective patient access systems. • Ensures that staff are kept informed of changes in departmental and organizational policy and changes in the provisions and requirements of patient care schedules, practices, guidelines, etc. • Ensures that appropriate call center staffing is consistently maintained to provide the appropriate level of customer-driven response assigned the Call Center Service lines. Facilitates interdisciplinary team process and problem-solving. If necessary, it investigates and resolve complaints from patients, staff, providers, and the general public. • Ensures compliance with scheduling processes, systems, and guidelines are met
* Collaborates in the preparation of the annual operating, capital, and IT budgets; monitors expenditures; implements cost containment measures and directs expenditure reductions as necessary.
* Collaborates with Senior Leadership to develop quantitative goals and objectives for developing customer service culture for UTROP and referring physicians and providers; monitors and evaluates programmatic and operational effectiveness through needs assessments, utilization statistics, and cost/benefit analysis and recommends changes as necessary. • Identifies and leads the establishment of quality measures and standards required for continuous monitoring. • Performs audits and participates in mock inspections. • Meets or exceeds all organization and/or departmental standards for areas of responsibility. • Ensures that departmental monthly reports are received and that specific findings, conclusions, actions, recommendations, and follow-up activities are reported.
* Directs, develops and motivates direct reports to ensure that a capable, productive staff exists in the department. Selects, trains, evaluates and initiates personnel actions in accordance with Human Resources policies and organization philosophy. Monitors staff competencies and adherence to departmental policies and procedures. Encourages professional growth and continuous professional development. • Develops, implements, and evaluates programs to promote recruitment, retention, development and continuing education of all clinical/medical staff members.
* Keeps abreast of best practices, current trends and developments related to improvements in call center metrics, data gathering and best practices. Maintains staff competencies commensurate to areas of responsibility. Completes required continuous training and education, including department specific requirements.
* To model Regional One Health's mission and values at all times.

Qualifications

* Bachelor's Degree In HealthCare Administration or Management Required and
* Master's Degree Preferred
* Minimum 5 years experience Progressively responsible related experience is required, preferably within a healthcare environment Required

Physical Demands

* Standing - Occasionally
* Walking - Occasionally
* Sitting - Constantly
* Lifting - Rarely
* Carrying - Rarely
* Pushing - Rarely
* Pulling - Rarely
* Climbing - Rarely
* Balancing - Rarely
* Stooping - Rarely
* Kneeling - Rarely
* Crouching - Rarely
* Crawling - Rarely
* Reaching - Rarely
* Handling - Occasionally
* Grasping - Occasionally
* Feeling - Rarely
* Talking - Constantly
* Hearing - Constantly
* Repetitive Motions - Frequently
* Eye/Hand/Foot Coordination - Frequently

Regional One Health is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities.