Customer Support Specialist

2 days ago

Boston, United States Attensi Full time
We are Attensi, a global company founded in Norway specialized in gamified simulation training. Since our inception in 2012, Attensi has grown to become a global leader in the field, with training solutions used by global brands in more than 150 countries and in 50 different languages.

We work with some of the largest professional services, insurance, consulting, hospitality, retail, and pharmaceutical brands in the world including Circle K, Starbucks, BSH, Travelers, Zurich Insurance, Oliver Wyman, PwC, Boehringer Ingelheim. Attensi is growing at an exponential pace and since securing funding from Lugard Road Capital, DX Ventures and Viking Venture, we are now focused on growing our business in new markets.

Attensi's team now consists of more than 250 Game Changers across our HQ in Oslo, Norway and London and we have started building our team in Boston, with almost 30 people on the ground already. Here, we plan to establish a large team and a strong presence - SUPERFAST

Customer Support Specialist, Boston (12pm - 8pm EST)

We are now looking to strengthen our Customer Support Team with a skilled and motivated person who can provide top notch support to our growing portfolio of USA Clients. This role will work from 3pm-11pm EST and will ideally be based in the Boston area.

Our vision as Attensi's Customer Support team is "WE MAKE IT EASY TO PLAY". This means helping players and superusers with any potential system or user challenges in the best possible way. We work closely with Customer Success Managers, Project Managers, and Developers to solve the customers' problems, and ensure that the root cause is identified and solved. We also support project managers and the sales team with activities that contribute to our customers' success.

What will you do?

  • Handle support inquiries from our clients
  • Work on identifying and solving root causes
  • Work closely with Customer Success Managers, Project Managers, and the Sales team with customer related activities
  • Be an expert on how Attensi's products and systems work
  • Train customers and Attensi employees in proper use of Attensi products
  • Configure and complete technical setup of Attensi products
  • Document features and customer information and share that knowledge with internal teams.
  • Activities that increase adoption of our solutions (eg, send out reports, SMS, emails, etc)

Who are we looking for?

Our dream candidate is passionate about creating great customer experiences and is able to quickly grasp and explain complex technical issues. You work easily with other teams and communicate well with the customer.
  • You have experience in areas such as technical support, customer service, or other customer-support related work
  • You have an IT related degree
  • You have a solid understanding of and a real interest in technology
  • You work in a systematic way and are used to using your own initiative and relying on your own judgement
  • You genuinely care about helping the customer
  • You are a fast learner
  • You are good at putting complex issues in simple terms
  • You thrive in a high-pace environment
  • You have an eye for detail

What do we offer?

At Attensi you will become part of an exciting and rapidly growing scale-up that is already a global leader in its field. You get to work in a flat, open and free environment, surrounded by committed, smart and talented colleagues from a variety of backgrounds, both culturally and academically.

You will play a central role in our largest and fastest growing team and will have very good opportunities for further development and growth in both the role and the company.

Attensi has an energetic and social working environment. And with that, we have the appreciation and understanding behind operating in a hybrid model, where we are in-person twice weekly in our office near North Station/TD Garden. We work hard, but also have a lot of fun. Monthly social activities like Attensi-days, sporting events, after-work drinks, get togethers, game nights and company trips to our Norwegian HQ or elsewhere, are some of the ways in which we ensure we not only work together, but also play together

Are you a Game Changer?

Area Customer Success Locations Boston Remote work Hybrid

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