Senior Specialist

4 weeks ago


Lincoln, United States HCL Technologies Ltd. Full time

Job Description (Posting).

Title : Cisco Voice Support

Location : Nebraska City

Rate : $45/hr

No of Openings : 1

Contract

Job Description :

* PURPOSE OF THE JOB:

Implementation of Cisco Unified communication software and services

* Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users.
* Administer, troubleshoot and manage Cisco UC devices
* Work with Cisco TAC for critical issues.

PRINCIPAL ACCOUNTABILITIES

* To implement and troubleshoot Cisco UC devices and softwares.
* Configuration and troubleshooting of Cisco CUCM, CUC and CUP and voice gateways/ CUBE.
* Configuration and Troubleshooting of Cisco Expressway C&E, Jabber clients for Android, Windows, Mac and Iphone.

KNOWLEDGE, SKILLS & EXPERIENCE

* 5-10 Years experience in the Cisco Unified communication domain with hands on knowledge of Cisco collaboration services .
* IP Telephony protocols like SIP, H323, MGCP and different Codecs and so on.
* Cisco Call Manager (CUCM), Cisco Unity Connection (CUC), Cisco Unified Presence (CUP)
* Different Cisco Jabber clients
* Cisco collaboration services - Cisco Expressway - C & E
* Mobile and remote access (MRA) with Cisco Expressway for Jabber clients.
* Single number reach (SNR)
* Voice Gateways / CUBE and related products.
* CUCM integration with CISCO Unity Connection, Cisco Unified Presence and troubleshooting
* CUCM integration with LDAP and troubleshooting
* Configuring CUBE/ other ISR series Routers with full voice/ VOIP functionality and troubleshooting.
* Configuring analog gateways and troubleshooting .
* Configuring translation pattern, route pattern and troubleshooting
* Configuring call handler and distribution list in unity connection.
* Configuring IP phone and Jabber clients and troubleshooting
* Configuring voice mail for the users.
* Configuring speed dial and abbreviated dialing.
* Troubleshooting call routing, DTMF issues and so on



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