Clinical Implementation Specialist

4 weeks ago

Bedford, United States Werfen Full time

Werfen

 

Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain.  We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.

 

Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We’re passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care.

 

Position Summary:

 

Responsible for assisting customers in the implementation of technical systems, software, and hardware solutions. Participate in all phases of the design, test, and implementation process, helping to modify the project scope, identify and troubleshoot problems with implementation or efficiency, and determine how well the new implementations are working after the project is complete. Also responsible for training end users on how to use the new systems.

 


Key Accountabilities

  • Under direction of the Clinical Applications Director, manages large scale hemostasis implementations as project managers and technical consultants.
  • Evaluates customer needs and develops configurations that support their workload and workflow.
  • Tests and troubleshoots final system setups.
  • Provides training and end-user support during and after the implementation process.
  • Build long term strategic partnerships with IHNs to position clinical value and promote menu expansion.
  • Performs product demonstrations and aids in scoping project.
  • Participates in seminars, workshops and convention exhibit activities as requested by Management
  • Acts as a resource for local ACs and CAMs on software and hardware solutions.
  • Coordinates the instrument go-live process with internal and customer stakeholders
  • Responsible for ensuring total customer satisfaction.
  • Manages and controls expense budget
  • Prepares forecasts and other monthly reports as required by management
  • Responsible for complying with all regulatory (including ISO) mandated policies, procedures, and work instructions

 

Secondary Functions:

  • Performs other duties and responsibilities as assigned by Clinical Applications Director

Budget Managed (if applicable)

  • Personal Travel & Expense Budget

Internal Networking/Key Relationships

To be determined based on department needs, to include interactions such as:

  • Client Services
  • North America Marketing
  • Sales
  • Applications
  • Field Service
  • Commercial Operations Support Functions
  • North America Commercial Leadership

Skills & Capabilities:

The ideal candidate for this position will exhibit the following skills and capabilities:

  • Proven technical proficiency and knowledge
  • Strong planning and organizational skills
  • Ability to communicate effectively at varying levels of the organization. Demonstrated proficiency in written and verbal communication.
  • Demonstrated problem solving skills
  • Strong Collaboration skills, capable of executing in a team environment.
  • Strong computer skills (Word, Excel and PowerPoint)
  • Strong Customer Focus
  • Demonstrated Analytical abilities & problem-solving skills
  • Strong Presentation Skills
  • Efficiently works under pressure to meet deadlines

Minimum Knowledge & Experience required for the position:

 

Education:

  • Bachelor's degree (medical technology preferred, respiratory therapy, nursing or related scientific discipline) or equivalent work experience

Experience:

  • Minimum of five years related experience (clinical experience preferred)
  • Project management skills/experience highly desirable

Additional Skills/Knowledge:

  • Language: Fluency in English required.

International Mobility:

  • Required: No

Travel Requirements:

  • Approximately 75% of time

 

Werfen is an Equal Opportunity employer and is committed to a diverse workplace. Werfen strictly prohibits unlawful discrimination, harassment or retaliation based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other protected characteristic as defined by applicable state or federal law. If you have a disability and need an accommodation in relation to the online application process, please contact for assistance.

 

 

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