Cabana Attendant

Job Description

Role and Responsibilities: (Includes but is not limited to the following)

* Responsible for maintaining general cleanliness of cabanas and surrounding area.
* Ensure overall safety of guests in pool area.
* Ensure supplies and set-ups are completed in cabanas prior to cabana rental.
* Answer telephone and confirm cabana reservations.
* Coordinate daily cabana seating arrangements.
* Be knowledgeable of our property and the services offered.
* Offer the guest additional services.
* Provide guests with information regarding cabana amenities and pool facility at time of seating.
* Anticipates guest's needs, respond promptly.
* Maintain positive guest relations at all times by resolving complaints and ensuring guest satisfaction.
* Work closely with pool and beverage management to ensure that the highest level of service is provided to cabana guests.
* Coordinate the cleaning of cabanas at the end of each day, to include removing dishes, food, and trash.
* Remove pool towels and return them to designated areas.
* Assist in the sale of cabanas by verbally conveying the benefits of renting a cabana to hotel guests.
* Notify supervisor of any unsafe conditions or items in need of repair, to include misting system, refrigerator, TV, telephones, curtains, etc.
* Respect the privacy and anonymity of all guests or celebrities that might utilize cabanas.
* Meet all departmental standards.
* Perform all other job-related duties as requested.