Full Time Front Desk Customer Service Representative

1 month ago

Phoenix, United States Goldfish Swim School - North Scottsdale Full time
Are you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job experience and make a difference? Check out Goldfish Swim School We’re a rapidly growing, award winning franchise that is not your typical company

Requirements:
  • Full time availability
  • Excellent interpersonal communication and organizational skills
  • Sales acumen to convert leads and contribute to business growth
Job Title: Front Desk Customer Service Representative
Reports to: General Manager
FLSA Status: Non-Exempt
Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers, and is responsible for presenting a positive image for the company.
Duties and Responsibilities:
  1. Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
  2. Contacts leads to educate them on our program and convert them into active members.
  3. Processes student registrations using effective sales/customer service techniques.
  4. Schedules and manages birthday/pool parties. 
  5. Resolves customer concerns/complaints using a professional approach.
  6. Assists members with purchases of merchandise and vending.
  7. Greets parents and students as they report to the front desk.
  8. Checks in students on the attendance tracking system.
  9. Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area.
  10. Monitors Snack Shack area and provides guidance to Snack Shack staff.
  11. Checks voicemail and email correspondence and responds in a timely manner.
  12. Updates informational displays with accurate and timely promotions and literature.
  13. Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager.
  14. Makes collection calls to resolve open account problems.
  15. Prepares daily student lesson schedules for use by instructors and management staff.
  16. Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.
  17. Fulfills other duties and responsibilities as assigned by the Employer.
Education/Experience:  Two years customer service and sales experience preferred. Intermediate level computer skills required using Word, Excel and other software systems.
Certifications and licenses: CPR, First Aid and AED certification required, training provided upon hire.
Work Environment: While performing this job, the employee is exposed to heat and humidity occasionally. Noise level is usually moderate.

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.

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