Scheduler- Central Scheduling-PAS- Full Time

4 weeks ago

Baytown, United States Houston Methodist Full time
At Houston Methodist, the Scheduler position is responsible for providing consumers access to care and treatment through appointment-based availability of healthcare services at a designated facility. This position ensures quality patient surgical and/or ancillary services scheduling by acting as a liaison between patient, facility, and providers to ensure exams, tests, and procedures are scheduled timely, accurately, and appropriately. The Scheduler may also pre-register patients timely in the electronic health record (EHR) so pre-certification, authorization, and verification of insurance benefits can be obtained in a timely manner.
PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

  • Provide personalized care and service by consistently demonstrating our I CARE values:
    • INTEGRITY: We are honest and ethical in all we say and do.
    • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
    • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
    • RESPECT: We treat every individual as a person of worth, dignity, and value.
    • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.
  • Practices the Caring and Serving Model
  • Delivers personalized service using HM Service Standards
  • Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
  • Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.
  • Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job
  • Displays cultural humility, diversity, equity and inclusion principles
  • Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

PEOPLE ESSENTIAL FUNCTIONS
  • Promotes a positive work environment and contributes to a dynamic team focused work unit that actively helps one another to achieve optimal departmental and organizational results.
  • Serves as a liaison between patient, facility, and physicians to ensure exams, tests, and procedures are scheduled timely, accurately, and appropriately. Communicates special requests and add-ons with appropriate department team as needed.
  • Communicates with departments throughout the facility when barriers to the current schedule present.

SERVICE ESSENTIAL FUNCTIONS
  • Schedules patients for services accurately on the appropriate schedule. Synchronizes the appointment calendars in order to effectively schedule patients according to physician/ department availability and urgency of patient service requirements as needed. May also provide pre-registration services.
  • Obtains valid and compliant orders and schedules patients based on the physician order and according to department criteria. Enters all diagnostic services, surgical services and special procedures on the schedule as applicable.
  • Confirms patients' appointments, instructs on location and directions to facility/ department, relays pre-appointment preparations, and arranges for patients to have interpreter, mobility, or other assistance as needed for the visit.
  • Establishes/updates the hospital account record to include detailed patient demographic and insurance information in EHR system, selecting insurance plans and payers, and medical necessity determination.
  • Responds promptly to requests by staff, patients, and physicians; reschedules and/or cancels appointments as needed. Assists with resolving EHR work queues that support scheduling.

QUALITY/SAFETY ESSENTIAL FUNCTIONS
  • Communicates to resolve patient access and quality service matters. Keeps open channels of communication with physician, patient, and service areas regarding action taken and outcome.
  • Schedules patient appointments utilizing standard operating procedures and enters data into EHR system with a high level of thoroughness, accuracy and timeliness.
  • Meets scheduling goals set by the department (e.g., abandonment rate, productivity/ activities per hour, etc.).

FINANCE ESSENTIAL FUNCTIONS
  • Gathers demographic and insurance information so that the patient's insurance may be verified, authorization obtained, and patient's portion determined prior to the patient's date of service.
  • Organizes time effectively, minimizing incidental overtime, and sets priorities. Utilizes time between heavy workloads efficiently and helps other team members.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS
  • Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development. Generates and communicates new ideas and suggestions that will improve quality or service.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
EDUCATION
  • High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

WORK EXPERIENCE
  • Two years of experience in a medical setting or call center environment
  • Medical scheduling experience preferred

LICENSES AND CERTIFICATIONS - REQUIRED
  • N/A

KNOWLEDGE, SKILLS, AND ABILITIES
  • Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
  • Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
  • Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
  • Ability to multi-task and flexibility to meet the needs of patients, physicians, and department
  • Knowledge of basic registration/access functions and insurance procedures
  • Ability to problem solve
  • Basic understanding of medical terminology and diagnosis/procedural codes
  • Ability to remain calm in stressful situations with patience and understanding
  • Excellent customer service and professional communication skills
  • Proficient computer skills and ability to learn and navigate multiple software programs
  • Ability to handle detail work accurately and rapidly

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

  • Uniform No
  • Scrubs No
  • Business professional Yes
  • Other (department approved) Yes

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

  • On Call* No

TRAVEL**
**Travel specifications may vary by department**

  • May require travel within the Houston Metropolitan area No
  • May require travel outside Houston Metropolitan area No

Houston Methodist Baytown Hospital, located 35 miles east of Houston, is the area's only full-service hospital offering specialized medical care for patients at every stage in life. This 230-licensed bed hospital with 15 operating rooms and over 1,700 employees, brings Medical Center excellence and quality care close to East Harris and surrounding counties.


  • Scheduler- Central Scheduling-PAS- Full Time

    2 days ago

    Baytown, United States Houston Methodist Full time

    At Houston Methodist, the Scheduler position is responsible for providing consumers access to care and treatment through appointment-based availability of healthcare services at a designated facility. This position ensures quality patient surgical and/or ancillary services scheduling by acting as a liaison between patient, facility, and providers to ensure...

  • JVIC-Turnaround Scheduler

    1 week ago

    Baytown, United States Zachry Holdings, Inc. Full time

    POSITION SUMMARY: A Turnaround Scheduler must have extensive turnaround and project experience and possess an understanding of project controls systems, particularly a thorough understanding of Critical Path Method (CPM) scheduling techniques and schedule management. The basic function of this role is to develop, communicate, and maintain a workable...

  • JVIC-Turnaround Scheduler

    6 days ago

    Baytown, United States Zachry Group Full time

    Job Description POSITION SUMMARY: A Turnaround Scheduler must have extensive turnaround and project experience and possess an understanding of project controls systems, particularly a thorough understanding of Critical Path Method (CPM) scheduling techniques and schedule management. The basic function of this role is to develop, communicate, and maintain a...

  • Digital Print Technician

    3 hours ago

    Baytown, United States Office Clerk - Full Time Full time

    **We are looking for our newest Print Technician** **Job description**: - Perform basic equipment troubleshooting and escalate calls to the technician - Performs duties of scanning and /or imaging documents - Maintains records for management reports and inventories of supplies needed. - May perform filing duties in conjunction with specific customer...

  • Inbound Forklift Operator, DuPont Schedule

    2 days ago

    Baytown, United States Talke Full time

    EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. DescriptionSummary Operates a forklift in a safe and efficient manner while...

  • Full-Time Faculty

    2 days ago

    Baytown, Texas, United States Lee College Full time

    Full-Time Faculty - Associate Degree NursingSalary: Job Type: Full-TimeJob Number: FY2300195Location: Main Campus - Baytown, TXDivision: Provost/Academic & Student AffairsPosition Overview Faculty schedules vary by semester. Candidate may be required to teach evening, weekend, summer, online, hybrid, and/or distance education courses.Essential Duties &...

  • Baytown - Call Center Representative / BDC Agent

    1 day ago

    Baytown, United States Central Automotive Group Full time

    Job DescriptionJob DescriptionSalary: **Baytown Nissan is looking to hire a BDC Agent!! Job Summary:The BDC (Business Development Center) Call Center Representative provides solutions to dealership staff who need support for a variety of products, processes, and issues. Supervisory Responsibilities - None Duties/Responsibilities:Interacts with dealership...

  • Steward - Full Time - Days

    2 days ago

    Baytown, United States Houston Methodist Full time

    **Location:** Houston Methodist Baytown Hospital 4401 Garth Rd Baytown, TX 77521 **Category:** Support Services **Job Type:** Full-Time **Work Shift:** DAY **Posted Date:** Feb. 16, 2022 JOB SUMMARY At Houston Methodist, the Steward position is responsible for completing general cleaning and assigned work in the central kitchen dishroom and patient...

  • Full-Time Faculty, Engineering

    2 days ago

    Baytown, Texas, United States Lee College Full time

    Full-Time Faculty, EngineeringSalary: Job Type: Full-TimeJob Number: FY2300333Location: Main Campus - Baytown, TXDivision: Provost/Academic & Student AffairsPosition Overview Faculty schedules vary by semester. Candidate may be required to teach evening, weekend, summer, online, hybrid, and/or distance education courses. Essential Duties & Responsibilities...

  • Baytown Nissan

    1 day ago

    Baytown, United States Central Automotive Group Full time

    Job DescriptionJob DescriptionSalary: Job Summary:The Used Vehicle Manager is primarily responsible for supervising and motivating salespeople, as well as promoting, encouraging, and teaching strategies to sell vehicles. Supervisory Responsibilities – Overseas all team members on the Used Car Sales Team. Duties/Responsibilities:Collaborate with...

  • Full-Time Faculty, Welding

    2 days ago

    Baytown, Texas, United States Lee College Full time

    Full-Time Faculty, WeldingSalary: Job Type: Full-TimeJob Number: FY2300246Location: McNair Center - Baytown, TXDivision: Provost/Academic & Student AffairsPosition Overview Full-time welding faculty instruct students in the craft of welding with the SMAW, GTAW, GMAW, and FCAW processes, cutting with oxyfuel and plasma, joint preparation, theory, and weld...

  • Staffing Analyst Full Time

    4 days ago

    Baytown, United States Houston Methodist Baytown Hospital Full time

    At Houston Methodist, the Staffing Analyst position is responsible for ensuring the availability of timely scheduling, balancing and reporting for departments, partnering with the nurse staffing leadership. This position performs daily staffing to fill nursing care needs and communicates the staffing to the different nursing departments. The Staffing Analyst...

  • Part-Time Clinical Specialist- Allergy

    2 days ago

    Baytown, United States United Allergy Services Full time

    THIS IS A PART TIME ROLE: Mondays & Tuesdays; 8am - 5pm and Wednesday; 8am - 12pm Job Summary: A Clinical Allergy Specialist manages the day-to-day operations of the United Allergy Services allergy center, administering allergy tests, educating patients on allergen immunotherapy, administering processes, professionally interacting with providers and...

  • Cook - Full Time - Days

    2 weeks ago

    Baytown, United States Houston Methodist Full time

    **Location:** Houston Methodist Baytown Hospital 4401 Garth Rd Baytown, TX 77521 **Category:** Support Services **Job Type:** Full-Time **Posted Date:** Jan. 25, 2022 JOB SUMMARY At Houston Methodist, the Cook position is responsible for ensuring a high volume/high quality food service setup/assembly for the customer (patients, staff and visitors) that...

  • Full-Time Faculty, Electrical Technology

    2 days ago

    Baytown, Texas, United States Lee College Full time

    Full-Time Faculty, Electrical TechnologySalary: Job Type: Full-TimeJob Number: FY2300386Location: Main Campus - Baytown, TXDivision: Provost/Academic & Student AffairsPosition Overview Please note - This position is a temporary Letter of Appointment. Faculty schedules vary by semester. Candidate may be required to teach evening, weekend, summer, online,...

  • Full-Time Faculty, Licensed Vocational Nursing

    2 days ago

    Baytown, Texas, United States Lee College Full time

    Full-Time Faculty, Licensed Vocational NursingSalary: Job Type: Full-TimeJob Number: FY2300196Location: Main Campus - Baytown, TXDivision: Provost/Academic & Student AffairsPosition Overview Faculty schedules vary by semester. Candidate may be required to teach evening, weekend, summer, online, hybrid, and/or distance education courses.Essential Duties &...

  • Full-Time Faculty, Associate Degree Nursing

    2 days ago

    Baytown, Texas, United States Lee College Full time

    Full-Time Faculty, Associate Degree NursingSalary: Job Type: Full-TimeJob Number: FY2300195Location: Main Campus - Baytown, TXDivision: Provost/Academic & Student AffairsPosition Overview Faculty schedules vary by semester. Candidate may be required to teach evening, weekend, summer, online, hybrid, and/or distance education courses.Essential Duties &...

  • Baytown Nissan

    21 hours ago

    Baytown, United States Central Automotive Group Full time

    Job DescriptionJob DescriptionSalary: Baytown Nissan is hiring entry level and experienced car sales professionals! *For experienced consultants, a competitive sales pay plan (Veteran Pay Plan) may also be available!  Job Summary:Sales Associates are responsible for selling vehicles for personal and commercial use. Their duties include meeting with...

  • Full Time Womens Health Nurse Practitioner

    1 day ago

    Baytown, United States Privia Medical Group Full time

    We are currently looking for a women’s health nurse practitioner to join our private practice in Baytown, Texas. Opportunity to join a well-established practice with 2 OB/GYN physicians, 1 certified nurse midwife, 1 nurse practitioner, and a tenured support staffOur providers offer the full-scope of OB/GYN services in addition to other ancillary...

  • Full Time Faculty, Machine Shop/Millwright

    2 days ago

    Baytown, Texas, United States Lee College Full time

    Full Time Faculty, Machine Shop/MillwrightSalary: Job Type: Full-TimeJob Number: FY2300247Location: McNair Center - Baytown, TXDivision: Provost/Academic & Student AffairsPosition Overview This position will teach our students the craft of installing, dismantling, repairing, and moving machinery and heavy equipment according to layout plans, blueprints, or...