Scheduler CAC

City/State

Williamsburg, VA

Overview

Work Shift

First (Days) (United States of America)

This job requires on-site training for 5-6 weeks, floating between the following locations:

Sentara Internal Medicine Physicians

4374 New Town Ave, Suite 102, Williamsburg, VA 23188

Fam & Internal Med Williamsburg

400 Sentara Circle, Suite 450, Williamsburg, VA 23188

Sentara Family Medicine Physicians-New Town

4374 New Town Ave, Suite 200, Williamsburg, VA 23188

After training is complete, the position is fully remote, and equipment is provided. Must have reliable wi-fi/internet at home.

Schedules procedures for patients in a computerized scheduling system. Accountable for accurately and completely obtaining required information in the scheduling process, ensuring the correct patient and procedure requested, has been scheduled. Responsible for order entry process, communications, guest relations, medical record maintenance/analysis, and various clerical duties within scope of role.

Required Qualifications:

* High School Diploma or GED
* Dedicated and dependable Wi-Fi/Internet at Home

One of the four skills/experience is required:

1. Minimum 1 year of experience in a call center environment or similar experience or

2. Minimum 1 year of experience with medical insurance in a hospital or physician's office or

3. Minimum 1 year of experience in a healthcare environment or

4. Completion of healthcare-related certificate program

Benefits:

Sentara offers an attractive array of full-time benefits to include Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k/403B, 401a, Performance Plus Bonus, Career Advancement Opportunities, Work Perks, and more. Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth. Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve

Keywords: Monster, Talroo-Allied Health, Indeed, Call Center, High-Volume, Healthcare, Healthcare representative, customer service center, inbound calls

Job Summary

Schedules procedures for patients in a computerized scheduling system. Accountable for accurately and completely obtaining required information in the scheduling process, ensuring the correct patient and procedure requested, has been scheduled. Responsible for order entry process, communications, guest relations, medical record maintenance/analysis, and various clerical duties within scope of role.

One of the four skill levels required: 1. Transferrable skills (i.e., 1 year or more in a call center environment); 2. One year experience with medical insurance in a hospital or physician's office; 3. One year experience in a healthcare environment or 4. Completion of healthcare related certificate program.

Qualifications:

HS - High School Grad or Equivalent (Required)

Customer Service, Healthcare, Medical Office, Medical Terminology

Skills

Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at ecfr.gov for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application.

In support of our mission "to improve health every day," this is a tobacco-free environment.