Billing Operations Manager

4 weeks ago

San Francisco, United States OpenAI Full time

About the Team

OpenAI Finance is responsible for ensuring the organization is set up for success in pursuit of its mission. OpenAI's Revenue team works cross-functionally to grow and evolve the Company's commercial offerings. This team oversees billing operations, deal desk, revenue systems and revenue close, in ensuring the organization's revenue processes are efficient, accurate, and compliant with relevant laws and regulations.

About the Role

OpenAI is seeking an experienced Billing Operations Manager to manage our billing operations team while also immersing themselves in the day-to-day operations. You will help to shape the structures, processes, and culture around billing operations for all commercial offerings at OpenAI.

In this hands-on role, you will have a deep understanding of billing systems, operations, processes and metrics, and will be responsible for overseeing the day-to-day activities of the Billing Operations team.

You will work closely with the Deal Desk, Trust & Safety, and Applied teams at OpenAI, and will be a key player in driving the financial success of the organization by building and scaling a world-class billing function.

This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

* Oversee and execute on all order management and operational billing processes, ensuring the accuracy, completeness, and timeliness of customer billing


* Review and perform validation for month-end close activities


* Partner with cross-functional teams, including Deal Desk, GTM, Applied, Revenue Ops and Legal, to identify and quantify opportunities to improve the customer experience and the Order-to-Cash process, and to design and implement scalable processes to address those opportunities


* Coordinate with the Tax team to ensure compliance with industry and regulatory standards


* Perform User Acceptance Testing (UAT) and validations for billing system updates, ensuring smooth integration with business processes changes


* Provide recurring insight to leadership regarding strategies, programs, practices, and key issues within the Order-to-Cash process


* Provide direction, coaching, and leadership for a high-performing billing and offshore team



We're looking for a blend of:

* 5+ years of progressive experience in the Enterprise SaaS/B2B industry, specifically within order management, accounts receivable, and billing operations within a fast-paced, high-growth environment, preferably in public or large pre-IPO companies


* 3+ years of experience of acting as a manager/mentor to team members, nurturing their professional development and fostering a collaborative, high-performing team environment


* Experience managing a diverse, geographically dispersed teams


* Experience in Order to Cash (OTC) processes for SaaS (subscription and consumption-based businesses)


* Led continuous improvement projects within billing operations and order management, accounts receivable, or billing operations with measurable positive results


* High proficiency with contracting systems, payment processors, and ERP systems (e.g. Stripe, Netsuite, Ironclad, Salesforce), as well as Microsoft Excel, GSuite, Slack, and Adobe Acrobat


* Proficient with SQL and experience with ad hoc analysis


* Exemplary interpersonal, verbal, and written communication skills


* Bachelor's degree in finance, accounting, or related field, with an understanding of revenue recognition rules



You might thrive in this role if:

* You're an enthusiastic self-starter. You thrive in a fast-paced, ambiguous environment, and expect to lead multiple aspects of billing operations in an unprecedented, dynamic organization. You are self-directed and enjoy figuring out the most important problem to work on. You take ownership of your work and believe that a job not done well is a job not done.


* You're excited about new challenges. The process of solving complex problems invigorates you. Novel issues requiring multidimensional knowledge excite you.


* You're a phenomenal teammate. You're a strong communicator who can translate the needs of customers and the business into tangible system and process improvements. You intuitively understand the importance of keeping everyone in the loop, and you take proactive measures to do so. You're intellectually honest.


* You're a world-class leader. You mentor those around you, help set agendas, and unblock company-wide issues. You identify opportunities for cross-functional improvements and emphatically step in to contribute to them. Your commitment to quality is unwavering and you coach the work of those around you to join you at this elevated level.


* You're a builder. You not only embrace the opportunity to have a direct impact on how a company operates, you revel in it. You are legendary for your attention to detail. An organization relies on the quality of its foundation and your passion is building strong systems and processes from the ground up.


* You're passionate about OpenAI's mission and values.



About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status.

For US Based Candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

OpenAI Global Applicant Privacy Policy

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

  • Manager, Billing Operations

    3 weeks ago

    San Francisco, United States LiveRamp Full time

    LiveRamp is the data collaboration platform of choice for the world's most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers...

  • Manager, Billing Operations

    2 weeks ago

    San Francisco, United States LiveRamp Full time

    LiveRamp is the data collaboration platform of choice for the world's most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers...

  • Billing Operations Manager

    1 month ago

    San Francisco, CA, United States OpenAI Full time

    About the TeamOpenAI Finance is responsible for ensuring the organization is set up for success in pursuit of its mission. OpenAI’s Revenue team works cross-functionally to grow and evolve the Company’s commercial offerings. This team oversees billing operations, deal desk, revenue systems and revenue close, in ensuring the organization’s revenue...

  • Billing Rate Operations Coordinator

    5 days ago

    San Francisco, United States BakerHostetler Full time

    Our **Finance and Accounting **department has an excellent opportunity for a **Billing Rate Operations Coordinator. **This is a primarily remote, non-exempt position that reports to the Billing Rate Operations Manager. This position is responsible for assisting the Billing Rate Operations Manager with projects assigned by the Billing and Collections Manager...

  • Associate Manager of Billing

    2 weeks ago

    San Francisco, United States SonderMind (all cities) Full time

    **About SonderMind**: At SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental healthcare that produces high-quality outcomes for patients. SonderMind's individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them,...

  • Billing Manager

    2 weeks ago

    San Francisco, California, United States Michael Page Full time

    About Our Client My Client is A premier global law firm, distinguished by its unparalleled expertise and extensive reach, boasts a prominent presence with over 20 strategically located offices spanning nearly every major city worldwide. Renowned for its legal prowess and commitment to excellence, the firm seamlessly navigates the complexities of...

  • Billing Manager

    2 weeks ago

    San Francisco, California, United States Michael Page Full time

    About Our Client My Client is A premier global law firm, distinguished by its unparalleled expertise and extensive reach, boasts a prominent presence with over 20 strategically located offices spanning nearly every major city worldwide. Renowned for its legal prowess and commitment to excellence, the firm seamlessly navigates the complexities of...

  • Billing Manager

    3 weeks ago

    San Francisco, United States Michael Page Full time

    About Our Client My Client is A premier global law firm, distinguished by its unparalleled expertise and extensive reach, boasts a prominent presence with over 20 strategically located offices spanning nearly every major city worldwide. Renowned for its legal prowess and commitment to excellence, the firm seamlessly navigates the complexities of...

  • Billing Manager

    2 weeks ago

    San Francisco, United States Michael Page Full time

    About Our Client My Client is A premier global law firm, distinguished by its unparalleled expertise and extensive reach, boasts a prominent presence with over 20 strategically located offices spanning nearly every major city worldwide. Renowned for its legal prowess and commitment to excellence, the firm seamlessly navigates the complexities of...

  • E-Billing Manager

    4 weeks ago

    San Francisco, United States Lewis Brisbois Bisgaard & Smith LLP Full time

    Overview Lewis Brisbois is seeking an E-Billing Manager, this position can be based in any of our California offices. Our financial, accounting and billing team consists of over 100 professionals located throughout the nation. We offer competitive compensation and in addition, Lewis Brisbois offers a range of benefits including medical, dental, vision, life...

  • E-Billing Manager

    2 weeks ago

    San Francisco, United States Lewis Brisbois Full time

    Overview Lewis Brisbois is seeking an E-Billing Manager, this position can be based in any of our California offices. Our financial, accounting and billing team consists of over 100 professionals located throughout the nation. We offer competitive compensation and in addition, Lewis Brisbois offers a range of benefits including medical, dental,...

  • (Sfo) General Manager, Aircraft Fueling

    2 weeks ago

    San Francisco, United States OPERATIONS - Operations Full time

    **_At United Ground Express, we are proud to support airline customers and flights at many airports across the US. The services we provide include customer check-in, baggage handling and servicing of the aircraft on the ground in preparation for the next flight. We assist customers from the moment they arrive at an airport through departure to their next...

  • Billing Coordinator

    3 weeks ago

    San Francisco, United States Consultative Search Group Full time

    Job DescriptionJob DescriptionA global law firm consistently ranked among the top firms in the world, is currently seeking a Billing Coordinator to join our winning team. The Billing Coordinator will receive a generous total compensation package. Bonuses are awarded in recognition of individual and firm performance. Eligible employees can participate in...

  • Billing Coordinator

    2 weeks ago

    San Francisco, United States Consultative Search Group Full time

    Job DescriptionJob DescriptionA global law firm consistently ranked among the top firms in the world, is currently seeking a Billing Coordinator to join our winning team. The Billing Coordinator will receive a generous total compensation package. Bonuses are awarded in recognition of individual and firm performance. Eligible employees can participate in...

  • Billing Coordinator

    2 weeks ago

    San Francisco, United States Consultative Search Group Full time

    Job DescriptionJob DescriptionA global law firm consistently ranked among the top firms in the world, is currently seeking a Billing Coordinator to join our winning team. The Billing Coordinator will receive a generous total compensation package. Bonuses are awarded in recognition of individual and firm performance. Eligible employees can participate in...

  • Operations Manager

    2 months ago

    San Francisco, United States Mission Graduates Full time

    **Mission Graduates** empowers youth and their families on the path to higher education, equipping them for fulfilling careers that will strengthen future generations. We work towards fulfilling our mission through a wide range of after-school support services that serve 5,000 children, youth, and families each year. Our vision is to transform the culture of...

  • Market Research Study Billing and Collections Managers Veterinary

    2 weeks ago

    San Francisco, California, United States Ivy Exec Full time

    Position: $300/hour Paid Market Research Study for Billing and Collections Managers in the Veterinary SectorMarket research studies are paid engagements Ivy Exec conducts with clients to get feedback on certain topics.For this study we are looking for financial professionals regarding their experience and feedback on virtual credit cards and accounts payable...

  • Market Research Study Billing and Collections Managers Veterinary

    2 weeks ago

    San Francisco, California, United States Ivy Exec Full time

    Position: $300/hour Paid Market Research Study for Billing and Collections Managers in the Veterinary SectorMarket research studies are paid engagements Ivy Exec conducts with clients to get feedback on certain topics.For this study we are looking for financial professionals regarding their experience and feedback on virtual credit cards and accounts payable...

  • Billing Specialist

    3 weeks ago

    San Francisco, United States Liven Pty Full time

    Raydiant is on a mission to create amazing experiences for people everywhere they go. Using a first-of-its-kind technology, Raydiant reimagines and transforms customer and employee experiences through dynamic and interactive digital signage. Some of the nation’s most recognizable brick-and-mortar companies, including Chick-Fil-A, First Bank, Harvard...

  • Billing Specialist

    3 weeks ago

    San Francisco, United States Octave Full time

    Job Description Job Description About the Company: Octave is a modern behavioral health practice creating a new standard for care delivery that's both high-quality and accessible. With in-person and virtual clinics in multiple states, the company offers evidence-based individual, couples, and family therapy, while pioneering relationships with payers to make...