Group Director, Client Engagement

4 weeks ago

Atlanta, United States VMLY&R Full time

Who we are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

Where you shine:

The Group Director Client Engagement serves as General Manager of each alignment team to manage a book of business on behalf of the agency. He or she is the most accountable strategic lead on the alignment team, responsible for all aspects of business management, including overall business growth, casting and team development (with a concentration on the Client Engagement team), engagement lead with senior-level clients on key accounts, and managing expectations with his/her Managing Director.

The Group Director Client Engagement works with internal teams across disciplines to develop, craft and refine strategies to achieve client goals and execution of strategies and is responsible for ensuring that Most Important Partner status is established across accounts. It is the responsibility of the Group Director to ensure that teams deliver Marketing Excellence, demonstrate Ownership, provide solutions grounded in Intelligence, and drive Innovative thinking and solutions. The successful candidate must be team-oriented and possess excellent leadership, problem-solving, interpersonal, and communication skills.

The Group Director Client Engagement sets the vision for all partnerships and ensures seamless delivery across the Client Engagement team. He or she is responsible for overall agency profitability for the book of business managed. The candidate must be prepared for a fast-paced environment and be comfortable making decisions.

The Group Director Client Engagement runs key business groups across a set of clients ensuring strategic leadership, talent growth and financial profitability. They own and are accountable for all facets of the business and its operations. The idea is that someone looking at a Group Director role wants executive-like experience, including leadership and finance responsibilities.

What your success will look like:

* Leads, and collaborates with, alignment team leadership to set the vision, business and engagement plan for the alignment business
* Sets and achieves profitability goals that are on par with agency benchmarks
* Manages and approves all investments to ensure a strategic focus and pay back
* Develops and maintains the most senior level relationships within a given client organization
* Focus is on building depth and breadth of relationships with key clients and harvesting new business opportunities
* Establishes and maintains team culture

Required Skills:

* Has excellent presentation skills and organizational skills.
* Is able to craft creative briefs and provide clear, persuasive briefings to Creative teams and remain an active contributor throughout the creative development process.
* Has a deep knowledge and experience with multichannel marketing.
* Has a proven approach to cross-functional, cross-agency and partnership collaboration.
* Has a distinct understanding of strategic process and ability to drive innovation.
* Is responsible for overall agency profitability for book of accounts.
* Familiarity with ecommerce and online advertising is necessary.
* Is able to lead and grow multiple clients.

Required Experience:

* At least 10 years of experience, including large-agency interactive and client-side experience.
* Experience with paid and organic social campaigns, major online media and emerging media.
* CPG experience is a plus.
* Integrated marketing is a plus.
* Has experience managing employees.

The base salary for this position at the time of this posting may range from $75,000 to $180,000 . Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, click here for more details.

At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization-creators, doers, innovators, makers, and thinkers-who drive not just marketing, but meaningful experiences that resonate in every action and interaction.

VML is a WPP . For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.

When you click the "Submit Application" button below, this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

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