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Desktop Support Technician I
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Desktop Support Technician Onsite | Tampa, FL
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Tampa, United States Rangam Full time1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. This range is provided by Rangam. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range $20.00/hr - $24.00/hr Direct message the job poster from Rangam Schedule: MonFri, 8:00 AM 5:00 PM EST...
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Desktop support
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Tampa, United States CData Software Full timeRequirement ID: 10168092 - Tampa, FL Requirement ID: 10168091 - Arizona City, AZ Requirement ID: 10168089 - Miramar, FL Requirement ID: 10168085 - Green Bay, WI Role name: Desktop support Role Description: Desktop support Competencies: Desktop Management - Infrastructure Services (IS)
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Tampa, FL, United States CData Software Full timeRequirement ID: 10168092 - Tampa, FL Requirement ID: 10168091 - Arizona City, AZ Requirement ID: 10168089 - Miramar, FL Requirement ID: 10168085 - Green Bay, WI Role name: Desktop support Role Description: Desktop support Competencies: Desktop Management - Infrastructure Services (IS)
Desktop Support Technician
4 weeks ago
Job Description: Interested in this role You can find all the relevant information in the description below. We are seeking an experienced Deskside Support Engineer to provide second-tier support for local end users, ensuring smooth operation of PCs, peripherals, office applications, and mobile devices. The role involves handling incidents, service requests, hardware deployment, and coordination with other IT service teams to maintain optimal system performance. Responsibilities: Handle Incident Management, Request Management, Change Management, Knowledge Management, and Access Rights Management. Provide second-tier support to local end users for PCs, peripherals, office applications, and mobile devices. Interact with other service organizations to restore service and identify or correct core problems. Identify, research, and resolve technical issues to ensure timely resolution as per SLA agreements. Perform incident resolutions and request fulfillment, supporting end users on a variety of IT-related issues. Manage end-user hardware requests, including coordination, delivery, and collection processes. Service end-user requests at the IT Service Spot. Deploy, return, and retire IT equipment (e.g., laptops, desktops). Follow up on defective hardware (laptops, smartphones, conferencing devices, etc.) with suppliers through RMA processes. Handle mobile telephony-related requests. Diagnose and resolve issues efficiently at the IT Service Spot. Coordinate and support laptop and desktop fleet replacement rollouts. Requirement/Must Have: Excellent customer service and Dutch language skills. Ability to work independently and collaboratively as a team player. Experience with Microsoft Windows 10, MS Office (2013 and later), Dell laptops, printers, and peripherals. Familiarity with networking concepts and troubleshooting connectivity issues. Experience using enterprise-level ticketing systems (ServiceNow experience is a plus). Experience: Prior experience in deskside or end-user IT support. Proven track record in handling incident and request management in enterprise environments. Qualification And Education: Bachelors degree in Information Technology, Computer Science, or a related field preferred. #J-18808-Ljbffr
