Oliver Wyman

At Oliver Wyman, a Marsh (NYSE: MRSH) business, we bring deep industry insight, bold innovation, and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments.

Apply promptly A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.

As a business of Marsh, we work alongside the world’s leading experts across risk, reinsurance and capital, people and investments, and management consulting. Together with Marsh Risk, Guy Carpenter, and Mercer, we help organizations build resilience and competitive advantages from every angle. With annual revenue over $24 billion and more than 90,000 colleagues in 130 countries, Marsh helps build the confidence to thrive through the power of perspective.

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About the Role

We are seeking an experienced, people-focused Workplace Experience Manager to lead the day-to-day workplace experience for our New York office and provide oversight for a portfolio of additional offices. This is a highly visible, onsite leadership role for someone who combines strong operational discipline with a genuine hospitality mindset.

The successful candidate will lead and develop the local Workplace Experience team, oversee workplace operations and service delivery, build trusted relationships with senior leaders and employees, and continuously improve the workplace experience. Success requires someone who is approachable, proactive, service-oriented, comfortable taking ownership, and able to operate with a high degree of independence in a fast-paced professional environment.

This role is based in New York City and is expected to be onsite five days per week given its responsibility for the workplace experience; occasional flexibility may be available.

What You’ll Do

Workplace Experience & Hospitality

• Champion a hospitality mindset across the workplace, creating a welcoming, polished, and highly responsive experience for employees, clients, candidates, and visitors.
• Maintain a visible and approachable presence in the office, build relationships across all levels of the organization, and develop a strong understanding of employee and business needs.
• Anticipate workplace needs, remove friction, and take ownership of issues through resolution rather than waiting for problems to escalate.
• Establish and continuously raise service standards across reception, meeting spaces, workplace presentation, and other employee-facing services.
• Partner with internal stakeholders to support office events, employee engagement activities, town halls, client meetings, and other important workplace experiences.
• Gather feedback from employees and stakeholders and translate insights into practical improvements across New York and the additional offices within the Manager’s portfolio.

People Leadership & Coaching

• Lead, coach, and develop the New York Workplace Experience team, initially consisting of two team members, while ensuring appropriate coverage and service continuity.
• Set clear expectations and service standards and model the professionalism, judgment, responsiveness, hospitality, and ownership expected of the broader Workplace Experience team.
• Provide regular coaching, feedback, and development opportunities that build employees’ skills, confidence, and careers.
• Manage the full employee lifecycle, including recruiting, onboarding, performance reviews, recognition, and performance management when needed.
• Create an inclusive, collaborative, and accountable team culture in which employees are empowered to solve problems and continuously improve the workplace experience.

Workplace Operations & Office Oversight

• Lead the day-to-day operation of the New York workplace, ensuring the office is safe, welcoming, clean, secure, functional, and consistently maintained to a high standard.
• Provide oversight and guidance for Workplace Experience delivery across additional offices within the assigned portfolio, ensuring consistent service standards.
• Serve as a primary point of contact for workplace issues and coordinate with Facilities Management, Real Estate, Security, Technology, Human Resources, Finance, and other internal teams to resolve concerns and service disruptions promptly.
• Oversee workplace service providers and internal partners, holding them accountable for agreed service levels, quality, and responsiveness.
• Manage the Workplace Experience operating budget, including forecasting, expenditure, invoice review, procurement, and appropri