Remote Customer Operations Coordinator

3 days ago
Chicago, Illinois, United States Global Channel Management Full-time
Customer Operations Coordinator for a fast-growing beauty and personal care brand that's moving from Microsoft Dynamics 365 Business Central to SAP S/4HANA. You'll support the customer operations side of the project, from process documentation and data validation through testing, go-live and post-launch support. What you'll do:
  • Document current order-to-cash processes and help review the new SAP workflows
  • Take part in SAP design workshops and capture requirements, questions and action items
  • Write and run test scripts (system integration, user acceptance and regression testing) for sales orders, pricing, fulfillment, invoicing, returns, credits and EDI
  • Log and track defects through to resolution and retesting
  • Validate migrated data: customer records, ship-to locations, pricing, payment terms and EDI settings
  • Test EDI and 3PL/warehouse integrations (850, 855, 856, 810, 846)
  • Document requirements for major retailers: Walmart, Target, Ulta, Walgreens, CVS and Amazon
  • Support cutover, go-live and early post-launch support; build SOPs, training materials and job aids
Required:
  • 2-4 years in customer operations, order management, supply chain or ERP support
  • Strong knowledge of order-to-cash: orders, customer master data, pricing, fulfillment, invoicing
  • Intermediate to advanced Excel
  • Strong documentation, follow-up and problem-solving skills
Preferred:
  • xhuatnn
  • SAP S/4HANA or SAP SD (order-to-cash) experience, or experience supporting an SAP implementation
  • Microsoft Dynamics 365 Business Central, which is highly desirable
  • Testing experience: test scripts, user acceptance testing, defect tracking
  • EDI and 3PL/warehouse system experience
  • CPG, beauty or personal care, or retail experience with big-box retailer compliance

Remote working/work at home options are available for this role.

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