Technical Services Manager
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At WARDJet, we build waterjet systems that empower industries across the world to build, create, and maintain critical infrastructure. But behind every advanced machine tool is a service team that keeps our customers moving forward.
We are looking for a Technical Services Manager to lead our North American Technical Services division—someone who understands that operational efficiency and team leadership go hand in hand.
If you think you are the right match for the following opportunity, apply after reading the complete description.
A Clear Mission
We don't just sell equipment; we support the vital manufacturing foundation of North America. Every decision in our service group directly impacts our customers' operational success.
Leadership with Impact
You won't be managing from the sidelines. You will have direct agency to shape aftermarket strategy, refine systems, and build high-performing technical teams.
Growth Driven by Values
We prioritize a culture grounded in safety, trust, continuous improvement, and shared accountability. We invest in our teams so they can deliver their best work.
As Technical Services Manager, reporting to Aftermarket leadership, you won't just manage schedules and metrics. You will build a culture of accountability, continuous improvement, and technical excellence across our field technicians, service leads, and service planners.
Key Leadership Focus:
- People & Capability: Mentor service leads and technicians, drive technical training programs, and maintain standard site safety and operational tooling across the team.
- Operational Execution: Work with service planners to optimize technician scheduling, balance field and phone support queues, and manage logistics with manufacturing and supply chain partners.
- Commercial Growth: Deliver on service revenue, margin, and utilization goals outlined in the Annual Operating Plan alongside Aftermarket leadership.
- Customer Experience: Own the service ticketing ecosystem to reduce response and resolution times, resolve escalations, and protect customer uptime.
- Industry Expertise: 10+ years in the CNC, waterjet, or machine tool industry.
- Leadership Record: 5+ years managing field service teams, scheduling operations, and service revenue. xhuatnn
- Technical Foundation: Deep knowledge of computer-driven manufacturing equipment and industrial control systems (Bachelor's degree in Electrical or Mechanical Engineering preferred).
- Requirements: Valid driver’s license, current passport (travel
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