Enhanced Shelter Case Manager

Job Description

Enhanced Shelter Case Manager

Posted on: 07/17/2026

Before applying for this role, please read the following information about this opportunity found below.
Location: Maureen Howard - Lakewood
Hours: Monday-Friday 8:30AM-5:00PM

Reports To: Supportive Services Manager

Pay Range: $29.20- $34.61 hourly

Position Type: Non-exempt, unionized position (OPEIU 8).

The Case Manager is responsible for securing permanent housing for people who were formerly experiencing homelessness, short-term service planning, maintaining relationships with community agencies and service providers, brief intervention and crisis response, information and referral assistance, and coordination of community-building activities.

Responsibilities:

• Build effective relationships with clients.
• Provide information and referrals to clients, including through distribution of written material.
• Maintain updated information tools for client use in accessing community resources.
• Formally and informally assess clients as to current level of functioning and social service needs.
• Offer case management for assigned clients.
• Make referrals or initiate services to address mental health, substance abuse, and disability issues wherever possible.
• Coordinate with local agencies to provide services that meet the needs of LIHI clients.
• Work collaboratively with Shelter Operations and Supportive Services staff to increase stability of clients.
• Organize and facilitate community events for residents to build community.
• Coordinate with community organizations, public agencies, and volunteers to provide on-and off-site activities for clients.
• Initiate and encourage client involvement in community-building activities, such as community meetings, meals, and support groups.
• Contribute to the development of a community that values cultural diversity.
• Participate in staff meetings and case conferencing.
• Report regularly to the Supportive Services Manager on programmatic issues.
• Maintain records of activities of clients with case management reporting- digitally and hard copy written documentation per policy.
• Complete other records and reports appropriate to the position as directed.
• Assist with preparation of spreadsheets, correspondence and reports as related to the Shelter programs.
• Participate in public policy advocacy efforts including recruiting clients to attend public meetings and testify at hearings.
• Helping establish community contacts.
• Foster a clean and safe environment.
• Responsible for detailed reporting and documenting all incidents and maintenance needs and operational issues in writing through the assigned platform/system, in a timely fashion (within 24 or 48 hours for non-emergent issues).
• Engage with assigned training and comply with training deadlines.
• Utilize Personal Protective Equipment (PPE) and follow PPE protocols.
• Other duties as assigned.

Minimum Qualifications:

• Associate Degree in Social Work or related field with 3 years of experience with people experiencing homelessness, mental health, substance abuse.
• Able to read, write and speak in English, with excellent writing skills.
• Knowledge of MS Excel, MS Word, Google Docs/Sheets, and company e-mail at an intermediate level for time sheets and other monthly reports.
• Flexibility to work evenings.
• Knowledge of referral resources.
• Two years of case documentation experience.
• Background in case management, advocacy, or related career.

Preferred Qualification:

• Experience providing services to low-income and/or people experiencing homelessness.
• Bachelor Degree in Social Work or related field.
• CPR/First Aid certification.

Physical Requirements for this position can be found here.

Other Requirements:

• Must have access to reliable transportation.
• Must have a valid Washington State driver’s license and must meet Washington State minimum requirement for driver liability insurance.
• Must be able to pass a driving record check.
• Must pass criminal background checks and drug screening.

Benefits for this position (pro-rated for part time employees)

• Generous vacation and sick leave
• 10 paid holidays and 1 floating holiday
• Employer-Paid Medical, Dental, and Vision (with HRA, HSA & FSA options)
• Employer-Paid Life and AD&D Insurance
• 401k offered for unionized employees (through OPEIU8)
• 403b offered for non-union employees
• Employee Assistance Program
• Travel Assistance Program
• Aflac offered for all employees.

About us:

The Low Income Housing Institute (LIHI) has a 30-year history and track