Care Coordinator
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Hiring a full-time Care Coordinator (Patient Access) to support patient access and referral processing in a remote call center environment, focusing on inbound/outbound calls, accurate documentation, and guiding patient accounts through approval/denial while providing empathetic support.
Key responsibilities
Handle inbound and outbound calls; identify needs and provide one-call resolution when possibleCreate and complete accurate referrals and applications; manage patient accounts from initial referral through final approval/denialPerform real-time documentation and data entry in proprietary software while addressing patient/provider/physician questions and concernsRequired qualificationsHigh School Diploma/GED (or equivalent experience)1-3 years related experience preferred (call center, patient services, xhuatnn customer support)Strong computer
skills:
data entry + Microsoft Office (Excel/Outlook/Word)Knowledge of Medicare/Medicaid/commercial insurance and benefits verification preferredAbility to multitask in a high-volume environment with strict accuracy expectations
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