Payment Processing Associate
1 week ago
Before applying for this role, please read the following information about this opportunity found below.
Bankers' Bank is seeking an engaging, professional Payment Processing Associate to join our team in the Payments & Cash Management department of our Madison, WI headquarters office. This position provides banker to banker customer support to our community bank partners throughout the upper Mid-West, enhancing customer relationships through system support, daily transactions, and prompt, professional attention to customer needs.
Position Functions:
Customer Service:
Provide excellent customer phone support using proprietary programs for assistance
Maintain customer relationships including documenting interactions and correspondence
Complete customer correspondence requests received via email or physical mail
Be knowledgeable of the products and services offered within department and bank wide
Payment Processing Production:
Settlement File Processing and daily transaction postings on behalf of community bank customers
Perform execution of daily payment activities
Ensure end of day timelines for account balance settlement
Perform payment activities within varies payment platforms
Ideal candidates will possess experience providing outstanding professional customer service and hold a Associate degree or equivalent combination of education and experience sufficient to perform the position functions of the job. Previous banking experience is a plus along with possible Accredited Automated Clearing House Professional (AAP) designation along with proficiency in Word, Excel, Outlook and adeptness in learning proprietary systems.
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