Google CCAI

We are seeking a Sr. Technology Architect with 16 to 20 years of experience to join our team. The ideal candidate will have extensive experience in Genesys Cloud and Amazon Connect. This hybrid role requires a deep understanding of data governance and will involve designing and implementing advanced technology solutions.

Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.

Cognizant’s ‘Customer service Transformation’ team is part of Cognizant’s Enterprise Platform Services (EPS). This is transforming rapidly, thanks to expanding digital technologies, AI-driven self-service, and the adoption of cloud. Contact centers have re-shaped into experience centers that deliver pro-active, hyper-personalized services. At Cognizant, you will join a dynamic team that helps create a contact center that remodels traditional customer journeys, selects the right platforms and infuses next-gen technologies to drive better business outcomes for our clients.

Role: Solution Architect

Location: Remote

Experience: 16 - 20 Years

Salary and Other Compensation:

The annual salary for this position is between $150,000 and $195,000 depending on the experience and other qualifications of the candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Paid holidays plus Paid Time Off

• Medical/Dental/Vision/Life Insurance

• 401(k) plan and contributions

• Long-term/Short-term Disability

• Paid Parental Leave

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Responsibilities and Qualifications

• Implement/Enhance custom solutions to integrate Google Dialog Flow with other Contact Center platform(s)
• Create LLDs with all components outlined for architecture approvals and for implementing recommended technical solution
• Integration code development using node js, CSS, Java Script etc..
• Perform Analysis of chat transcripts to make recommendations for system improvements and to troubleshoot production issues.
• Design, implement and maintain CI/CD pipelines to automate deployment pipelines to optimize system release performance to ensure continuous delivery
• Build and configure cloud infra using Google Cloud
• Monitor system components using new relic
• Collaborate with development teams to streamline build processes and improve release management.
• Act as a single point of contact for all automation needs in team.
• API analysis to aid feature solutioning / implementation / flow design.
• Acts a hands on single point of contact for research / spike work stream with in team.
• Support generative AI use cases / POCs / Feasibility Study / vision by client
• Take up on the fly technical tasks for quick turnaround to support core development team.

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