Lead Care Manager, Bilingual
1 month ago
Have you got what it takes to succeed The following information should be read carefully by all candidates.
This is a full-time, hybrid position that requires a mixture of field work, office work, and time spent working remotely. The primary working location will be the Glendale and surrounding area.
You have the option to elect to a 9/80 flex work schedule after the first six months of employment.
The pay range for this role is between $21.38 - $24.60 per hour.
$2,000 sign-on bonus for external candidates.
About Didi Hirsch
Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation’s first Suicide Prevention Center. We are a nonprofit organization providing care to nearly 200,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable.
As an organization, we value equity, diversity, and inclusion. More than 1,000 dedicated employees and volunteers make Didi Hirsch’s work possible. We intentionally recruit and retain a workforce that is reflective of the communities we serve and strive to cultivate a sense of belonging for them. We embrace employees and candidates from all backgrounds who want to help make this vision a reality.
Summary
As a Lead Care Manager, you will play a crucial role in providing comprehensive case management, mental health, and substance use services to individuals with a history of persistent mental illness and/or substance use. In this position, you will be responsible for offering personalized care and support to individuals within an integrated health care setting, helping them navigate and access necessary services to optimize their well-being and recovery.
Primary Duties
Serves as the primary point of contact for the Member, Member’s family, Authorized Representative (AR), caregiver, other authorized support person(s) as appropriate, and the multidisciplinary care team providing care to the Member.
Assess member needs in the areas of physical health, mental health, substance use, community-based Long Term Services & Supports (LTSS), oral health, palliative care, trauma-informed care, social supports, and housing as appropriate for individuals experiencing homelessness.
Develops a comprehensive Care Management Plan with input from a multidisciplinary care team, as well as the member, to ensure a whole-person approach is taken in identifying gaps in treatment or gaps in available and needed services.
Implements Care Plan services and development of health action plan.
Offer services where the ECM member lives, seeks care, or finds most easily accessible.
Connect ECM member to other social services and supports he/she may need.
Advocate on behalf of members with health care professionals.
Use motivational interviewing, trauma-informed care, and harm-reduction practices.
Work with hospital staff on discharge plan as needed.
Conduct outreach to and engage eligible HHP members to encourage enrollment in the program.
Accompany ECM members to office visits, as needed.
Monitor treatment adherence including medication.
Provide health promotion and self-management health coaching.
Arrange transportation.
Other duties as assigned.
Position Requirements
Fluency in the Spanish language for assigned program.
High School Diploma or GED required. Bachelor's degree in social work, psychology, counseling, nursing, or related field preferred.
2+ years of experience working with Medi-Cal members, particularly in care management or mental health services.
Comfortable working with diverse populations.
Exceptional ability to connect and engage with people.
Willingness to work in various environments including 1:1 in member’s homes, clinical settings, and/or shelters.
Ability to engage members.
Critical thinking skills & effective verbal and written communications skills to consult with members, physicians, and providers.
Ability to use a personal computer and document care management activities.
Motivational interviewing.
Current knowledge of clinical standards of care and disease processes.
Knowledge of community resources in area of residence.
Familiarity with trauma-informed care and harm reduction practices.
Our Vision
A future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being.
Our Mission
Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access.
Core Values
Excellence: We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care.
Diversity & Inclusion: We value diversity of background, experience, and ideas, committing to a workforce representative of the communities we serve. We celebrate differences and prioritize creating a sense of belonging.
Equity: We are dedicated to maintaining equitable practices in our healthcare delivery and workplace culture, and we work to dismantle disparities and discrimination within both systems of care and society.
Well Being: We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients.
Advocacy: We advocate across all levels of government and use our voice to reduce barriers to care, including stigma, systemic racism, and parity across payers, with the goal of access to high quality, integrated healthcare for all.
Community Engagement: We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support.
#LI-KS1 #LI-Hybrid
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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