Relationship Banker

Who We Are:

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Seneca Savings is a local bank that's been devoted to the Central NY community for 95 years. As a community bank we are dedicated to exceeding expectations by offering big bank technology with a personal touch. Our Company is dedicated to fostering growth, enabling success, and uplifting the community by guiding all stakeholders toward achieving their financial aspirations.

Today, Seneca Savings operates in five branches located in Baldwinsville, Liverpool, North Syracuse, Bridgeport, and Manlius. Become part of our innovative team that prides itself on providing an extraordinary customer and employee experience, enhancing our communities and making a difference each and every day.

Job Summary:

The Relationship Banker is the focal point in the Branch for sales, service and/or referral opportunities in support of overall branch goals and activity requirements. The position is the key driver of customer flow in the branch to support these activities. The Relationship Banker services existing customers and grows their business through identifying sales opportunities with customers. The position assists the Tellers with customer transactions as required. The position must stay current on operational, product, and system changes/enhancements, as well as demonstrate good risk management decisions to assist the Branch in managing preventable losses and reduce fraudulent activity. The percentage of time spent in each work area is based on Branch size, complexity, and need.

Essential Job Duties and Responsibilities: (Additional duties as assigned)

The Relationship Banker serves as the assigned person (based on Branch facility design), as scheduled, to welcome the customer, work with or direct them as appropriate based on their identified needs and encourage utilization of self-service channels.
The Relationship Banker must be knowledgeable in Bank policy and procedure.
Support Bank guidelines for delivering and coaching exceptional customer experience including proactively greeting customers, smiling, using their name, and ending each interaction (whether in person or phone) by saying “Thank you for your business, is there anything else I can do for you today (customer name)?” Maintain a professional manner to build customer confidence and trust.
Take ownership of account servicing and error resolution, including resolving routine customer problems and referring more complex issues to a supervisor. Follow-up on these issues as required to ensure timely and accurate resolution and convert servicing situations to sales/referral opportunities.
The Relationship Banker will assist in reviewing Branch Reports:
Debit Card orders, Customer Source, Online Banking Enrollment, Stop/Hold Content, High Dollar Report, 3-10 Log, Large Currency Reports, and IRS Data Capture.
Meet with customers entering the Branch to assess and identify customers’ immediate and long-term financial needs; present all appropriate options and complete the sale and/or referral of products and services as appropriate. Develop new customer relationships and/or retain and expand existing relationships by proactively identifying customer opportunities utilizing fundamentals of the Bank’s sales process to achieve personal sales and/or referral goals.
The Relationship Banker must be proficient in the New Account opening process, both personal and business. The Relationship Banker must follow up with all new account customers to ensure customer success and customer retention.
The Relationship Banker must be able to uncover customer needs both at the account opening time and when servicing customers.
Conduct lead-focused outbound calls and participate in branch sales promotions as requested by management.
Follow consumer guidelines for accuracy and proper new account handling and exception processing.
Process a variety of Retail and Commercial transactions, including deposits, withdrawals, loan payments and check cashing in a timely and efficient manner.
Verify check endorsements and funds availability and disburse cash to customers in the conduct of transactions and according to policy. Issue receipts to customers for transactions processed to provide a record of activity. Balance daily work and adhere to all procedures.
Maintain thorough knowledge of procedures required for ATM (Automated Teller Machine) settlement, foreign currency, night depository, reserve cash and coin maintenance, negotiable control, and review, opening and closing procedures, ordering of cash, and preparation of cash for shipment and receipt of cash shipment.
Serve as the Head Teller depending on branch size and complexity. The Relationship Banker may serve as the workflow coordinator, creating Teller schedules, providing sales and service leadership to the Tellers, ensuring consistent execution of activities, and attending operations meetings conducted by Regional Operations.
Ensure compliance with operational, security and control policies/procedures to support preventing fraud and protecting customer assets.
Demonstrate teamwork by proactively assisting other Branch colleagues when needed as well as actively participating and contributing during Branch Team meetings.

The Relationship Banker must be proficient in the following areas:

Home Equity Lines of Credit
Auto and recreational
Personal Loans
Credit cards

Supervisory Responsibilities:

This position does not have any primary supervisory responsibilities; however, the Relationship Banker position may provide guidance and training to less experienced personnel, as applicable.

The Relationship Banker will supervise staff in the absence of the Branch Manager.

Required Experience and Education:

High School diploma or GED
Prior banking experience in a sales capacity highly desired.
Basic knowledge of keyboarding/computers.
Must have pleasant, personable, and professional relationship skills for customer contact.
Strong communication skills
Professional image
Must work well with others as a team player.
Prior cash handling experience preferred.
Prior customer service experience preferred.
Must be able to take direction from supervisor.
Must be able to work rotating schedule to include Saturdays.
Must be able to attend after hour meetings as required.
Travel between office locations sometimes required.
Must be able to adapt to changes in policies and or procedures (sometimes at a rapid pace).
Must be a notary or able to become a notary within 6 months after being hired.

Equipment, Machines and Software Used:

Basic Equipment and Machinery: Basic personal computer / keyboarding skills and perform basic word processing and data entry.
Ability to operate a computer, printer, copier, facsimile machine, telephone, credit card machine, calculator, and shredder.

Physical and Mental Requirements:

While performing the duties of this position, the Relationship Banker is regularly required to, stoop, kneel, crouch, reach, sit, stand, walk, push, pull, lift, use fingers, grasp, feel, talk, hear, and perform repetitive motions.
The physical requirements of this position call for the ability to exert up to 30 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Close mental and visual attention required to perform work dealing primarily with preparing and analyzing data and figures, performing work assignments, using a computer terminal, and/or extensive reading.

Environmental Conditions:

There is no exposure to adverse environmental conditions. Work is performed in a typical office work environment.

Benefits:

Paid Time Off
Medical, Dental and Vision Insurance
Short-Term and Long-Term Disability Insurance
Accident Insurance
Flexible Spending and Health Savings Accounts
Company Paid Life Insurance
401k with Matching (5%)
Employee Stock Option Plan
Tuition Reimbursement
Opportunities For Advancement

The base pay range for this position is $20.00 - $26.00 per hour. Exact offers will be determined based on job-related knowledge, skills, and experience.

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