Tower Planners

7 days ago


Des Plaines, United States LSG Sky Chefs Full time $15 - $23

Job Title: Tower Planners 

Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply.

Job Location: Des Plaines-USA-60016 

Work Location Type: On-Site 

Salary Range: $14.96 - 22.73 per hour 

About us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Role Purpose Statement

To effectively and efficiently handle administration functions in the Tower. Ensure various airline customers and internal customers satisfaction by providing accurate and timely information in a professional manner.

Main Accountabilities

    • Review dispatch sheet to check for any new routings and compare to daily schedule
      Act as liaison between LSG Sky Chefs and our customers
      Fill in gate and ship number
      Update gate changes/ routings and canceled flights and relay information to drivers
      Foster working relationships with the customer through strong written and verbal communication
      Coordinate with Ramp personnel to resolve any catering issues as appropriate
      Update and relay information to all levels of management
      Generate reports to airline customers
      Airline equipment inventory and ordering
      Customs paperwork
      Operate ACE and other airlines information systems
      Various clerical assignments
      Other responsibilities as assigned by management

Knowledge, Skills and Experience

  • Excellent communication skills: able to read, write, and speak English
    Must have basic mathematics skills
    Basic computer skills and ability to learn Microsoft applications (Word, Excel, Outlook) and other software applications
    Customer service skills, strong interpersonal skills as you will need to be courteous and professional on the phone
    Ability to work a variety of shifts as we operate 365/24/7
    Must have High School Diploma
    Must have ability to work under pressure while maintaining composure
    Must be a team spirited individual
    Ability to read a dispatch sheet, ability to identify routing changes, gate assignments, ship numbers
    Ability to handle multiple calls and radio communications
    Work well under extreme pressure and temperatures
    Excellent communication skills
    Must be able to obtain AOA badge & customs sticker
    Must be able to be flexible to work any shift/hours subject to change due to shift bidding

LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.


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