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Bilingual Customer Service Advisor

4 weeks ago

Irving, United States Cornerstone Staffing Full time

Are you bilingual in English & Spanish? Do you have great customer service and call center experience?Are you looking for a NEW and EXCITING opportunity to start RIGHT AWAY? Apply Online Today Job Title: Bilingual Customer Service AdvisorPay: $18/hrHours:Monday - Friday: 7am - 7pm (8 hour shift) + Saturdays as neededLocation: 80% remote / 20% onsite in Irving, TXROLE IMPACT: This role serves as the first point of contact for customers seeking information about coverage and eligibility. As a key member of the service team, the Customer Advisor ensures a high-quality experience while identifying and generating lead opportunities to support business growth.Please make an application promptly if you are a good match for this role due to high levels of interest.KEY RESPONSIBILITIES • Answer inbound customer calls with professionalism, following established guidelines and scripts • Actively listen to customer concerns, demonstrate empathy, and build rapport • Document inquiries and resolutions accurately while meeting quality assurance metrics • Identify and generate qualified leads for the sales team during service interactions • Conduct outbound follow-up calls to capture or verify lead informationMINIMUM QUALIFICATIONS • 2+ years of customer service call center experience required • Bilingual in English & Spanish (fluent in both spoken and written communication) required • Proficient in Microsoft Word, Excel, and Outlook; AS400 experience a plus • Demonstrated ability to adapt to diverse personalities and resolve conflicts professionallyCORE TOOLS & SYSTEMS • Microsoft Office Suite (Word, Excel, Outlook) • AS400 • CRM or call center management systemsPREFERRED SKILLS • Experience in lead generation or sales support within a service environment • Strong phone presence and ability to meet performance metrics • Multitasking across systems and customer interactions in a fast-paced settingLEGAL NOTICE By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. xhuatnn You can reply STOP to cancel and HELP for help. You can access our privacy policy at: IRVING123