Wire Specialist

SUMMARY

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The Wire Specialist is responsible for providing a full range of professional, technical and general support to clients and Bank personnel in processing of wires. The incumbent will provide service and support related to the Banks’ clients processing of incoming and outgoing wires. Provides excellent customer service via telephone by assisting branches/various departments with requests and inquires in a timely manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Assists clients, branches and other internal departments inquiries and requests for wiring funds.
Processes inbound and outbound phone calls with clients.
Processes incoming wires via Wire Xchange system wiring system.
Processes outgoing wires via Wire Xchange wiring system.
Completes computer data input and posting entries as needed.
Maintain Hypervigilance while processing wire to mitigate cyber security risks.
Assists management with reports and research pertaining to wire volumes and statistics.
Can process the following operational tasks if needed:
Certifications as assigned
General Ledger reconciliation
End of Day Summation Processing

ADDITIONAL RESPONSIBILITIES

Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management.
Demonstrates high level of quality work,
Demonstrates a high degree of attention to detail.
Adheres to all Company Policies & Procedures and Safety Regulations
Adheres to local, state and federal laws.
Understands and complies with all company rules and regulations.
Adheres to company policies regarding attendance and time keeping.
Attends training and maintains a basic knowledge of procedures to ensure compliance with laws and regulations governing financial institutions, as they apply to your position and job responsibilities, with an emphasis on the BSA/AML/CIP, Consumer Privacy, Regulation CC, Information Security, Bank Protection Act, FACT-Identity Theft, Information Technology and GLBA.
Additional duties as assigned as it relates to the position.

SUPERVISORY RESPONSIBILITIES
This position does not have supervisory responsibilities.

MINIMUM QUALIFICATIONS
Two years of banking operations or support position
Strong problem-solving abilities
Strong written and verbal communication skills
Ability to research, resolve and troubleshoot issues of all complexity levels.
Ability to multi-task
Operate 10-key calculator by touch
Understanding of Windows-based computers
Basic knowledge of Word and Excel
Compose, format and prepare correspondence with proper spelling, punctuation and grammar
Ability to type (40 wpm)

COMPETENCIES:
Adaptability
Communication
Decision Making
Initiative
Innovation
Motivator
Organization
Professionalism
Results Orientated

PHYSICAL DEMANDS: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.
Standing, walking and squatting less than fifty percent of the work shift
Required to lift, move and carry up to 40 pounds
Ability to read, count and write to accurately complete all documentation and reports
Must be able to see, hear and speak in order to communicate with employees and other customers
Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus
Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms

WORK ENVIRONMENT: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job within the environment.

The work space is clean, orderly, properly lighted and ventilated with the proper safety compliance

Noise levels are considered moderate

SWB123

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