Service Operations Support Analyst
1 month ago
Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.
Responsibilities:
Retrieve and review video footage from CCTV camera systems in order to summarize events for gate incidents and sends report to community contacts.
Responds to community requests for schedule changes for Active Video Surveillance services, access control, gate schedule (temporary), and amenity alarm times for events.
Review ISP outages and submit a ticket to a third party vendor for troubleshooting.
Basic technical troubleshooting.
Proactive system quality checks seeking break/fix issues (Gates, DVRs, Cameras, Alarms, etc.)
Receive break/fix reports from other departments and conduct immediate assessments for determination/resolution (Escalate to the Field Support, IT, etc.)
Conduct Security internal audits in accordance with Departmental requirements.
Monitors reported site issues via Email, Phone calls, Cases in Salesforce.
Other responsibilities assigned by supervisor.
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