Community Support Services Team Lead

2 days ago

Chicago, Illinois, United States Virtual Vocations Full-time

Supporting the operations and ensuring efficiencies of the Community Support Services team, the full-time Community Support Services Team Lead will manage team oversight, implement work processes, and handle escalated customer inquiries while collaborating with cross-functional leaders.

Key responsibilities
Provide direct support and oversight to the CSS team, including training and conducting performance evaluationsLead the implementation of work processes and ensure adherence to standard operating proceduresProfessionally manage escalated customer inquiries and collaborate with various stakeholders for timely resolutionsRequired qualificationsAssociate degree in business or a related field preferred, or equivalent combination of education and experience2+ years of customer service experience in a service xhuatnn industry settingPrevious supervisory experience and office management skills preferredProficiency in Microsoft Office and experience with ticket management systems such as Zendesk preferredAbility to handle sensitive and confidential information appropriately