Branch Manager

7 days ago

Mission, United States Atlas Credit Co. Full time $17 - $18
Company History

Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.

Atlas Credit Company is a family-owned and operated financial institution. We have helped millions of customers with their financial needs and provided over three billion dollars of financial assistance since 1968. Our core values are community and family-driven, which is the backbone of our company. Here at Atlas Credit, we hold a strong sense of value to our employees and our customers because they represent both the foundation and the future of our company. These values are very important to our continuous growth as one of the most reputable, transparent, and responsible consumer lending companies. Our mission is to treat every customer and employee with honesty and respect while providing exceptional customer service and an excellent team-building culture.

Job Description

We are looking for a talented Branch Manager to assign and direct all work performed in the branch while ensuring customer satisfaction and proper branch operation. Managers must be genuinely excited to help customers and their teams. Successful managers will have a hands-on approach to their management styles. Managers are required to promote positive training and assistance to all employees in their branch.

A manager needs to be comfortable with field working processes and policies. All managers are trained and taught accordingly on best practices and efficient field working techniques. Atlas managers will be required to go to customer’s homes and even workplaces to collect payments. We understand that people cannot always pay on time, so our managers need to be able to work with customers and help them feel comfortable financially and positively impact the customer’s day when making a field collection. Managers are compensated for their fieldwork.

The person who will succeed most at this job will have to be patient, empathetic, and passionately communicative. Managers are confident and committed to seeing that their branch is successful. The target goals for managers at Atlas Credit are to have and maintain high customer service standards, respond or contact customers efficiently, have a strong sense of leadership, manage time appropriately, and become passionate about your team, new and existing customers, and your job.

Responsibilities

Bring out the best of the branch’s personnel by providing training, coaching, development, and motivation
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Meet goals and metrics
Work with customers while collecting in the field.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and file documents
Adhere to high ethical standards, and comply with all regulations/applicable laws
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers
Provide accurate, valid, and complete information by using the right methods/tools.
Provide exceptional service to all customers.
Data entry of loan applications/documents.
Maintain office cash with accuracy and proper security.
Grow the office by marketing to new and existing customers.
Minimize delinquency through appropriate collection activities.
Make a large number of outgoing calls.
Manage incoming calls.
Address customer and employee satisfaction issues promptly.
Must have a working vehicle to make field collections.
Maintain a valid Driver’s License and Insurance for vehicle.

Skills

Proven customer service or financial service experience
Proven management experience
Track record of over-achieving quota
Sufficient knowledge of modern management techniques and best practices
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively.
Effective reasoning skills
Familiarity with the industry’s rules and regulations
Excellent organizational skills
Willingness to learn new skills.

Benefits:

Atlas Credit offers a competitive salary, a full benefit package, and advancement opportunities. The benefit package includes, but is not limited to the following:

Group health insurance plans
Optional dental and vision insurance
Life insurance
Paid vacation and sick time
401(k) Plan with matching
Paid major holidays
Bonuses
Commission

Schedule:

8-hour shift
Day shift
Monday to Friday
Weekends as needed

Education:

High school or equivalent (Preferred)

Experience:

Management: 1 year (Preferred)

Language:

English (Required)
Spanish (Required)

License/Certification:

Driver's License (Required)

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