Customer Service Representative
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Job Description
Insight Global is seeking a Contact Center Support Representative to join the AAB Payment Group for a leading financial services organization. This individual will serve as the first point of contact for customers needing assistance with payment-related products and services. The ideal candidate is customer-focused, detail-oriented, and thrives in a fast-paced environment. Responsibilities include handling inbound support requests, troubleshooting payment and online banking issues, documenting interactions, and partnering with internal teams to ensure timely resolution. This is an excellent opportunity for someone looking to gain experience within the banking industry while having the potential for long-term growth through contract extension or full-time conversion.
The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.
Required Skills & Experience
- 1+ years of contact center, customer support, or help desk experience
- Strong verbal and written communication skills
- Experience supporting banking, payments, financial services
- Ability to troubleshoot basic user and payment-related xhuatnn issues
- Strong attention to detail and documentation skills
- Proficiency with Microsoft Office Suite
Nice to Have Skills & Experience
- ACH, wire payments, or payment processing knowledge
- Exposure to online banking platforms
- Experience with Genesys
- Associate's or Bachelor's degree
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